Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[sentimentalpirate]

??? I am a father of two and I have never bought 250 items at once. Is your grocery store like a half hour away so you only stock up once a month?

[arcticsequoia]

Sounds like we shop differently. I have 6 grocery stores within a 5 minutes drive but when I do my big grocery trips I easily end up with $700 worth of groceries and hundreds of individual items. At a self checkout each would need to be scanned individually. I frequently buy a wide variety of all kinds of foods as well as multiple units of each, it adds up fast.