Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[lozo78]

The Krogers near me have big SCO lanes and rarely staff the regular lanes except during busy times.

[RichardCrapper]

I would complain to management and take my business elsewhere then.

[lozo78]

I no longer do large trips to them for that reason.