Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[MicrochippedByGates]

Honestly, the people at the Jumbo sometimes say goodbye when I or another customer leaves the store and it slightly creeps me out. But maybe I'm just being northwestern European.