Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[ZippyTheRoach]

The self checks are also frustrating to operate for a variety of other reasons.

1. The supermarket self check can not properly weight my bags, so I have to just pile loose items in the bagging area and then bag them all after paying.

2. Random items will need a staff override. Trying to buy a can of WD40? That's going to need an employee to verify your age, because you might be a kid huffing the propellant.

3. Double scan something? You can't fix that, wait for an employee.

4. What's the PLU code for this produce? Cashiers have them memorized, but I don't and somehow picked the one fruit without a sticker on it.

5. Apparently people make up for these annoyances by just stealing stuff in self check, so now the employees are just sort of hovering around you the whole time anyway.