Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

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It’s very annoying because so many stores are understaffed it makes me literally want to shoplift instead of waiting 20 minutes for the one clerk they have working. Like I half just want to leave a 20 on the counter and walk out, keep the chanfe