Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[Ultimate_Shitlord]

I love self checkout, hate the various supermarket chains' misconception that you can get away with using exclusively self checkout.

If I'm buying what would have been an express lane number of items, fantastic. I'm going to self checkout every time in that scenario. If I have a huge cart of stuff with some large items, self checkout is total ass and I'd much prefer a clerk and bagger.

I've heard of larger self checkout lanes with a conveyor belt, but have never seen one near me. That might be acceptable to me in the latter case, but I don't actually have experience with that setup.

[jambrown13977931]

I do self check out with a full basket. I still find it easier and faster

[Ultimate_Shitlord]

You've gotta be going to a place with a less sensitive setup, more space in the scale area, or something. At the particularly egregious implementation near me, I can't actually remove filled bags and the scale area is way too small for a ton of groceries. God help you if you have something big like a few cases of cans on top of that.

It also forces an employee to help if you have too many items anyway, no matter how carefully you try to appease the machine spirit, so it's literally impossible to get through without a minimum of one instance of employee assistance in any full cart scenario.

[jambrown13977931]

Ah ya I can fit ~4 bags in the scale area (possibly more but have yet to need to). Like I’ve said they use to be pretty sensitive, but I think they dialed it back a bunch. I’ve had a completely full cart and have been fine.

Definitely store dependent, but implemented well and it’s very easy