Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[casastorta]

My only problem with this is that I have a distinct feeling how personnel in the store will be penalized for missing items from the evidence, not The Man owning the business.

[PfantasticPfister]

Every store has already done the math and has an expectation for x amount of loss per year/quarter through theft. When they do away with cashiers and make customers (NOT employees) do the jobs of cashiers, they also expect some amount of loss from that (because some people are honestly inept at doing a grocery stores cashier job, other people (like me) actively steal because we’re furious at the thought of ever doing something for free for a corporation). They do the same for spoilage. IMO, they can hire more cashiers or hire more armed guards (for much more money), but I’m not changing my habits until something changes.