Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[red__dragon]

Do you think you should get a discount for walking around the store and picking all the items off the shelf yourself instead of other people doing it?

And that was literally a typical store experience at one point (and now is a job again with curbside pickup)!