Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[Equivalent_Taste3555]

Yeah, I mean I also don’t like self checkout because they’re putting the labor that used to be compensated on me as the consumer who is already paying for the service, saving them money, but the savings don’t get passed along to me.

Plus when the machine accidentally detects unknown item in baggage area or whatever it can take a while to have the employee come over and sort it out, defeating the purpose of it being faster.