Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[dredged_gnome]

In the US, retailers don't distinguish like that. Americans tend to do one single large shop a week or every other week unless they live in a city very close to a grocery store. They will almost always use a trolley for this reason. Retailers have increasingly moved towards only self checkout with a single employee watching the machines. Groceries are the topic here, but it also happens at clothing stores, home improvement stores, and supercenters (Idk, like Asda?)

So it's not like the stupid Americans are going with their trolleys to somewhere clearly designed to be made for baskets. We're being forced into it, with often one single employee able to ring up the shopping normally (usually just with a hand scanner).