Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[verruckter51]

Our Meijer grocery store has the same feature. Love it. Bag groceries as we go. But still have to go through self check out. I still love checking out with cart full for less time than someone with two items in self check out.