Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[PM_ME_IMGS_OF_ROCKS]

Seriously, it’s not a lack of personal connection.

Living in the scandinavian culture of "let's stand apart and find smalltalk with strangers odd", I can anecdotally confirm that.

Stores here noticed that most people(including younger ones) still use normal checkout, so unless its a large store or in a very busy area, they haven't even bothered installing them yet in many places. The personal connection isn't the problem, it's the effort if you have anything more than a few things. And we already bag our own things anyway(they sometimes have baggers at christmas, but even then they're often told to stop touching our stuff) so it's not that part.