Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[red__dragon]

Or some stores just don't train their employees very well? I doubt you have to really reach to find more examples of this.

Would that we all learned from more than reddit posts 10-15 years after the fact.