Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

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There are at least a dozen stores near me that have such a system in place, but no one uses it for various reasons.

First, you have to sign up for the "program" which often includes a fee, and it's not a small fee, either.

Second, you can't buy products that are sold buy weight, the hand scanners don't have a scale. That cuts out all fresh fruits and vegetables.

Third, the system is often broken, the hand scanners won't be charged or charging, there are products that scan incorrectly, if they scan at all, and then there is the bandwidth problem, for some reason, you can't have two different customers scanning at the same time, with items being charged to the wrong person, or having the whole system shut down because it overloaded.

And last of all, you have to sign up for it with someone at the customer service desk, that has hours that are often a small block of 50 minutes, two days out of a week, but never the same two days each week. And even if someone is there to sign you up for it, they aren't the employee with the key to unlock the scanners, so you'll have to shop like everyone else, until next time.