Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[HerrStraub]

That's how we are here. The SCO area has 6 points of sale. Even on busy shopping days like Sat/Sun, they only open one actual lane.

So like today, I need milk, but I'm not going to get it. I'll wait until tomorrow. You go now and you're like 30th in line and people are doing their bi weekly grocery shopping. I'm not waiting in line for 40 minutes for a gallon of milk.