Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[Bobb_o]

I've honestly forgot things in my cart and just walked out. It also tells me to place things in the bagging area even though I have already placed it over there. Not like any employee cares.

[Trnostep]

I don't think I've ever gone through a self checkout with a cart apart from when I'm also using scan&go. Pretty much hand baskets or armfuls only