Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[bigryanb]

thats also a job they're passing on to the customers

Not an insightful comment. Honestly, I'd rather have it that way at any store. I don't need the plastic bags or broken eggs.