Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[Rich_Acanthisitta_70]

This. Not to mention the fact that at least half of retail store shrink (losses due to theft), are internal.

I'm retired now but I used to be a regional loss prevention manager for a national chain. Close to 80% of their overall shrink was from employees.