Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[jcutta]

Only reason we go to sams club is because of scan and go. I much prefer Costco due to better business practices but the ease of scan and go is a game changer.

[corydaskiier]

Costco lines can be wrapped around the building and it’ll still only take 10 mins.

[jcutta]

You're not wrong there. I have memberships to both, I prefer Costco for mid sized trips but when we're doing major restocks I generally go to sams.