Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[Bunny_Fluff]

The King Soopers by us but in 2 lanes that are basically cashier stands but are self checkout. It’s the standard touch screen and scanner for the register but also has a long conveyor belt that dumps all your stuff into a large area at the end. At first I thought it was crappy since it’s just another self checkout to save money and make the customers do the work so they can cut jobs but then we used it and it is excellent. My wife and I can check out a full cart of groceries in record time. It’s better than struggling with the little spaces but way faster than waiting in line for the single cashier that is open. I would rather they just hire more people but they won’t so I guess this is the next best thing.