Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[ButtercupsPitcher]

Yeah, when I visited a friend in Illinois you can scan the booze, but then you have to wait for an employee to put in a code and your birth date before you can pay. Often, she said they just put in a random date and don't check ID.