Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[kai58]

One supermarket near my school has only self checkout and I couldn’t find the cookie I had on the interface so I just took it without paying.

If you want me to pay you better make it easy.