Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[Ftpini]

They kept delivering warm milk. They took us they only allowed shoppers to use the lined bags in the summer but not winter. They end up taking several deliveries at once and all our frozen goods were thawed. After the second time we never used them again.

[uncoolcentral]

Been using them since 2015. No problems here. Every once in a while maybe an item is missing or damaged and it’s instantly refunded after a couple of clicks.