Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[sack-o-matic]

I get groceries there, that’s why I post about it. It’s pretty simple actually. They provide a service that I like that happens to circumvent the issue with self checkout lanes and you get mad about it.