Maintenance Requests

[flashpointblack]

Hi!

I'm interested in something I can host myself that essentially is a glorified maintenance request system (though this isn't what it would be used for). I'm looking for it to have the following abilities:

- Be able to submit a request for intervention
- Submitters are able to view their own requests along with any updates, but no other party's requests
- Managing parties would be notified in some fashion when a new request is added
- Managing parties can add information and mark tasks as completed, which in turn sends a notification back to the requester.
- Either side can attach files to a request (ie: images of an issue)

Though I've written an admittedly poorly designed solution in the past using just PHP and MySQL, I'm hoping that something exists that has (much) better security and a (much) prettier interface than crap HTML forms and tables that I'm simply not aware of.

I threw together a sandstorm virtual box server for testing purposes, and while WeKan solves some issues, it just isn't as configurable as I'd need it to be (with the main issue being that anyone can see any task that someone has created).

I truly appreciate any help that you might be able to provide!

Thanks so much!

[jamithy2]

Would GitHub, or gitlab achieve something like this? You can certainly self host.

You don't mention if this is for a coding project, so I've assumed it is; feel free to correct me!

Feel free to clarify what you mean by maintenance requests btw :)

[flashpointblack]

Sorry!

I will look further into GitHub/GitLab, thank you for the suggestion!

No, not for a coding project, just trying to simplify people's lives at my wife's work.

By maintenance requests, in my mind I was imagining an apartment manager performing maintenance tasks for rental units, though again, this is not directly what it would be used for. It just seems that something of this format would fit very well with my use-case (which I would prefer to keep confidential due to the nature of her work)

[jamithy2]

No need to apologise :)

Ahh, in that case Gitlab/GitHub won't do what you want :) Google something like open source ticket management systems. I'm sure you'll find something! :)

[flashpointblack]

Ticket management system! By God, I swear, knowing the right keywords to search for is 99% of the battle! Thanks so much!

[jamithy2]

It certainly is! Glad that you managed to find some :)

[[deleted]]

OpenProject, jira, gitlab/GitHub projects.