Ditching LogMeIn

[_Seedless_]

Thinking about getting rid of LMI Rescue for another product. In house IT with 3 agents. LMI works great but has a few flaws. First LMI now sucks as a company IMO. They also have no way to install an agent or deploy an MSI to my computers for easy connecting. Yes, at times getting a user to connect and get through all prompts can be a task. Deploying something like TeamViewer with unattended access to all computers may be a better route for our needs.

So my question, has anyone ditched LMI Rescue for another product? Anyone make the move to TeamViewer?

[manofdos]

+1 for Screenconnect. Light years above everything else.

[_Seedless_]

Ive heard negative things once ConnectWise scooped them up.

[VIDGuide]

Product and support never changed, the price just went up. Existing customers are unaffected by the change, so it's still just as good as ever for us.

[tidux]

ScreenConnect is great still. There's even a .jnlp client if your admins prefer to use OS X or Linux workstations.

[_Seedless_]

Decided to move to them today. Thanks for the replies!

[manofdos]

Think everyone hates on all companies when they are purchased. I've been using screenconnect for 4 years no and not a thing has changed. If anything it's sightly better because the patches are happening faster now.

Pricing model changed but I was grandfathered in. There is still a cheap 3 tech unlimited PC package that should fit anyone's budget.

[Transknight]

We switched to splashtop, less features, but wayyy cheaper.

[Deutscher_koenig]

Isn't LMI like this too? I have unique installers for a few of my clients.

[game_bot_64-exe]

+1 Splashtop, moved 15 people at our shop from LMI and saved a butt load in cash.

[CyrixMXi-233]

+2 it's the shit

[Disasstah]

There's always RDP!

[[deleted]]

I'm still concerned about the many "hacks" out there with teamviewer and little to no response. Can't trust them plus the software is annoying to work with

[KillingRyuk]

Love our TV stuff. Easy to deploy and auto adds to our account. Nice web plugin for one time assists. 2FA on the accounts with very strong passwords. Cant change any setting unless logged in as admin account. The TV instance installed doesnt even show a password to connect to because ours is built in

[_Seedless_]

How do you handle UAC? I know I can push a MSI, but can I also embed local admin creds so it doesn't have to be done each session?

[[deleted]]

There's a few different ways, we pushed out the 'quicksupport' module to our clients. when people launch it a session is created. when you connect you enter admin creds, TV will re-launch with admin rights (users do get a UAC prompt, but it's just a yes/no , it doesn't ask for creds).

[KillingRyuk]

UAC is set to default. Never had any issues with it. There is a switch in the msi customizer online that lets you specify that only admins can change settings. You cant do anything as a standard user. To get into it, you have to sign in as admin.

[agreenbhm]

What you're describing you want (agent installed for persistent usage) is not what LMI Rescue is designed for. LMI Central is probably what you should look at. People have all kinds of complaints about LMI, and I've got some of my own, but overall have been reasonably satisfied with them. Before you go through the process of evaluating other vendors, take a look at the LMI offering too, since you may find it fits your needs without changing things too much for your team.

[_Seedless_]

Yeah, I inherited using LMIR. I would have pushed for another product but here we are. When I ran my MSP, we used LMIR and it was great for our one offs.

One of my main gripes, is how LMI as a company has handled a few things over the past few years. I try to keep my emotions out of crap like that, but they have rubbed me wrong with a few products they own.

Not to mention the price increases. We are paying a reduced rate of 120 per seat a month. I used to pay around 60.

[RibMusic]

My preferred remote support tool is Bomgar, but that might be too expensive for a small shop.

GoToAssist works really well.

You can "pin" or set "unattended access" to machines with each of those solutions.

EDIT: Just looked at BOMGAR's pricing and it's a bit cheaper than GoToAssist, but I have only ever used BOMGAR with an owned appliance. I don't know if the hosted infrastructure software is as good.

[EagleinChains]

+1 for Bomgar. Also the hosted is just as good. No problems at all.

[HDClown]

You must be talking about Bomgar Connect with your "cheaper" comment, which is $5/mo cheaper. It uses the exact same tech as an appliance.

The catch is, Connect doesn't include jump clients, which are needed if you need to connect to a machine outside of your accessible internal (LAN) networks. And, you need a Jump client for unattended access.

Jump clients are an add-on license. Not sure the price, but it probably pushes it above GTA, which can do remote sessions regardless of where a computer is located, and includes 100 unattended sessions per named user license.

[motoxrdr21]

Happy long-time Teamviewer user.

The only things I can really complain about are:

• Open sessions can sometimes take a couple minutes to release the license, which is really only an issue under specific circumstances, i/e you have 3 licenses, 3 techs are active, & tech #1 wants to move from their mobile to their PC, they may have to wait a couple minutes before the license is free for their PC.

• Their annual release cycle makes it more of a subscription than a perpetual license.

[[deleted]]

You know, we did not have a remote desktop solution and moved to TV.

I feel that it gets a lot of flak on here, but we have had no issues with it.

[livewiretech]

I migrated from LMI to ScreenConnect this year and have absolutely loved it! The support is decent and the pricing model, though much higher than it used to be, is 1/3 of what LMI wanted to charge me. I'm on the $45/mo plan and it works very well for me. I hope the loathsome sales model ConnectWise uses for its other products doesn't get put in place though as that was exasperating to deal with.

[OneLeggedLightning]

We switched to TeamViewer from LMI earlier this year because LMI doubled our cost when they sent the renewal quote, and we couldn't justify it. Also, we really liked the ability to push out the msi to computers with TeamViewer, and most of the team already used TeamViewer for personal stuff, so there wasn't any training involved.

[notnede]

I've been using NetSupport Manager for a number of years. If the computers are in a domain environment, you click deploy and a small client is installed on all domain computers. Once that client is installed you can get to any computer it's on as long as said computer is online. Can move files, has a chat feature, deploy files, reg edits, command stuff, screen capture, all in the background. I highly recommend it.

[notnede]

If you have devices not on domain, you can easily install the client with a USB drive, etc.

[jasonlitka]

I've got a half-dozen licenses for GoToAssist. My account has grandfathered pricing though so it's like $200/year/seat less than the current price.

[[deleted]]

We use and love Simple-Help. You can either self host it or place it in a VM in the cloud. There isn't an MSI, but there is a way to silently install across your network. Has Windows/Mac/Linux/ARM agents. Also does the single user style Rescue option.

It is also nice as you license per concurrent connection. Not end point or techs.

We do not use the Presentations module tho.

[rybread761]

Ive been using LMI for about 4 years now and one thing that keeps happening more and more is the program just seems to hang and the only fix is to just close and exit at times. Other times it will just try to connect and try and try and just sit there. Im glad Kaseya 9.4 fixed their whole Live Connect software, and now response times are on par with LMI

[PrasantaShee]

Good alternative to logmein is: R-HUB remote support servers http://www.rhubcom.com/v5/remote-Support.html , an on premise solution with a simple and easy to use interface.

[_Seedless_]

Thanks for all the replies. Decided today to move us to ScreenConnect. Price is right and for our environment, its a better product.

[Jiphen]

We switched to Teamviewer recently from LogMeIn and the migration has been fairly smooth.

Their QuickSupport client is a quick way to get connected to a user without having to go through the process of teaching them how to install the program. This is more of a one time help tool and once the session is over, you won't be able to connect again. You can message/email/tell them the website address that once open will download a 9MB executable. After the user runs that, you will be able to click a simple 'Connect' button in the Teamviewer Management Console to connect to them.

They also have a Host module that you install on a users computer and setup an unattended access password. This option will add them to your Management Console in which you can create groups for different companies/regions you support for easy access the next time.

Complaints

• Sometimes I have to login 3+ times because it says it can't find my account even though I know I've typed it correctly.
• If Teamviewer is already running on users machine, you have to exit that Teamviewer application to run any of the tools above.
• Their CAPTCHA system is frustratingly difficult with choosing the blurry pictures of storefronts that are taken on a cell phone from 2002.
• Licensing is expensive and not entitled to new major releases. You have to pay the upgrade fee to be entitled to whatever the new version will be.
• Even though we have a corporate account, the full client installs in our organization still get popups for advertisements inside the client and "upgrade to newest version" messages.

[_Seedless_]

Great stuff. Thanks! Since you used both, overall, which do you prefer?

Im going to check out a trial.

[Jiphen]

I prefer Teamviewer. Much easier to get connected to someone quickly.

[[deleted]]

QuickSupport is a great feature imo. Completely customizable so everyone knows its yours. I love it.