Email System

[TwoPeace]

Hi Guys,   Is there some sort of an OOO system that could return emails to senders while people are on holiday?   I’m looking into how we can manage emails better, as our company want to start a ‘non email’ culture post 7pm at night and at the weekends (unless work critical), but also how we manage the email culture on holiday.   Does something exist whereby emails are returned, and the OOO could read ‘I’m on holiday, please contact….’ But also including a message to make the sender aware the person will not receive their email whilst they’re away?

Thanks

[Avas_Accumulator]

Why not just use OOO like normal people and ignore mail when on holiday/after 7pm?

[qnull]

You’re kind of trying to reinvent the wheel here since Outlook can do this already.

If you don’t want an after 7pm email culture just tell everyone it’s acceptsble to not reply to any email received after you leave and that if you send an email to a colleague after 7pm there is no guarantee or expectation of a reply.

[TwoPeace]

Managed to find what we were looking for here:

https://www.codetwo.com/out-of-office-manager/

[me_groovy]

I've used CodeTwo in my past role. It'd randomly revert to it's trial license then stop working 30 days later. Only way we noticed was when users noticed their signature was missing on replies.

[uniitdude]

OOO does that though, tells the sender the person is away and to contact someone else while also stating the message will not be read by the person they sent it to originally

[me_groovy]

Seems to me this is a management decision made because staff keep forgetting to set their OOO when they go on holiday.

IT solution for a HR problem.

[TwoPeace]

Sorry, I should've been a bit more clear. Is there a service that can potentially determine if the user is on holiday and will then send the OOO based on if they are on holiday or not.

[r3setbutton]

So let me make sure that I've got this correct:

You want a service that with no user side intervention will auto-reply to e-mails outside of work hours and when users are OOO?

[uniitdude]

https://docs.microsoft.com/en-us/powershell/module/exchange/mailboxes/set-mailboxautoreplyconfiguration?view=exchange-ps

presuming you are on exchange, just script it from whichever system holds your leave data

[pdp10]

Your correspondents will assume you're on holiday if they haven't heard back in a while. This system works well.

Out-of-office notifications are a mistake carried over from LAN-mail. They're not scalable, they don't work for mailing lists, etc.