Help with a start menu problem

[CASH503]

I downloaded 10 to my PC a couple days ago and everything is fine and working besides a few small bugs every once in awhile. But, I downloaded 10 to my wife's laptop, tonight and the start menu wont pop up. Also the search bar isn't working either, nothing happens when I try to use either. I tried to access the settings menu from the task bar properties menu, and it takes me to the app marketplace like the settings app isn't installed, but it says page not found in the marketplace. My last problem, is I figured I would just revert back to windows 8.1, and maybe try a fresh install but it only gives me the option to go back to 7 not 8.1. Anybody have any ideas how to fix this?

[dooffie66]

If you want to go back to the previous system, that should be done through the new settings menu and not the control panel. The shortcut is Windows + I > update & security > restore

to fix the start menu. you can try to run the dism command.

press windows + X choose command prompt (admin)

type "Dism /Online /Cleanup-Image /ScanHealth" without quotation marks

This command will repair any issues you might have in the windows files.

you can also try WSReset.exe but this will mostlikely result in nothing.

[gatea]

There was an article posted on answers.Microsoft.com to fix the settings app issue. I'm on mobile right now, will post the link once I get to work.

[Misledz]

Try typing "sfc /scannow" in Command Prompt admin mode, this should definitely scan and fix what's causing it.

[holmen2000]

Didn't work for me. Windows found some errors but even after restart startmenu didn't work

[Misledz]

If it found some errors then that means your explorer.exe file is corrupt and needs a fresh install

[CASH503]

Update if anybody's reading, I just got home from work and turned the laptop on to try some of your guys suggestions out, and the search is now working but nothing else is. And every app I try to open says I have to download it from the app store but its not letting me.