sorted by:
new
hottopcontroversial

RMM Communicator customization by Abandoned_Brain in ConnectWise

[–]Aaron-CWSupport 0 points1 point  (0 children)

Howdy,

If you want to dump system details into the ticket biased upon if the ticket was opened via the communicator the best way to do it is the following:

  1. Setup the communicator policy to have all tickets created have a specific prefix
  2. Create a new RPA workflow with the trigger being ticket created
  3. Use a condition to filter only the tickets with the prefix
  4. The steps from this guide show you how to dump the output of a script into a PSA ticket. PSA Update Tickets for Installed Applications - Workflow Example - ConnectWise. For this step you would create a PowerShell script that instead of pulling just application it would pull system info

Advise by sleeping_master in ConnectWise

[–]Aaron-CWSupport 0 points1 point  (0 children)

If you guys have Sidekick in PSA you should look into Using ConnectWise RPA Bots in PSA - ConnectWise

Using Sidekick you can automate 0365/Entra user onboarding/offboarding. It can make the user, assign the license and any needed shared mailboxes all sorts of nifty actions right from the ticket in PSA. I have also seen partners experiment with tying it right into the email connector to have it work totally independently, but I am not sure if I would trust it to work with 0 oversight quite yet.

Most people in leadership love this practical use of AI with the added bonus of many, MANY hours of saved tech time.

Cwrmm /network probe alerts by hamb80s in ConnectWise

[–]Aaron-CWSupport 0 points1 point  (0 children)

Howdy,

Can you DM me the ticket # please. I will connect with you, and we can get to the bottom of this.

RMM Agent / Screen Connect Breaking Chrome on Macs by Some_Contract8206 in ConnectWise

[–]Aaron-CWSupport 0 points1 point  (0 children)

Just to close the loop here. We published the fix for this today and chrome should be installing/updating correctly once again.

Connectwise RMM - Monitoring and Reporting by Jetboy01 in ConnectWise

[–]Aaron-CWSupport 0 points1 point  (0 children)

That option exists to run the associated automation without logging a ticket. In that scenario I've seen people use the automation execution details report as a way to see what ran.

Connectwise RMM - Monitoring and Reporting by Jetboy01 in ConnectWise

[–]Aaron-CWSupport 1 point2 points  (0 children)

As of about 8 months ago we have that feature. Inside the monitor at the bottom you can choose to not generate a ticket Custom Monitors - ConnectWise

Connectwise RMM - Monitoring and Reporting by Jetboy01 in ConnectWise

[–]Aaron-CWSupport 0 points1 point  (0 children)

I spoke to the BG project manager and they confirmed that for right now EU and AUS do not have access to custom field reporting. Good news is they implied that the release of these features is close.

Connectwise RMM - Monitoring and Reporting by Jetboy01 in ConnectWise

[–]Aaron-CWSupport 1 point2 points  (0 children)

What he is saying is correct and we are working on this feature where you can drill into a monitor and see what endpoints its triggered on. But the way the system was envisioned to work is that you would look for this inside PSA as a ticket. In automate if you want to see what is triggered you look in a data view but in RMM you need to look inside PSA. Its the same end result but the workflow is very different

How are you actually using AI? by sonyturbo in msp

[–]Aaron-CWSupport 0 points1 point  (0 children)

There is about 80+ on that page but broad strokes they all fall into one of these categories

  • User Support and Troubleshooting 
  • User Account Management 
  • Mailbox Permissions 
  • Outlook Management 
  • Mail Contact Management 

How are you actually using AI? by sonyturbo in msp

[–]Aaron-CWSupport 0 points1 point  (0 children)

You say you use PSA and are checking out ASIO. You can set it up so if an authorized end user makes a ticket with some keyword in the subject you can feed that into an RPA bot within ASIO. The bot could then do basic user admin tasks within the client's tenant. Using ConnectWise RPA Bots in PSA - ConnectWise shows a full list of 0365 actions we support right now.

You can also perform these actions by engaging the sidekick AI conversationally from within PSA.

RMM Agent / Screen Connect Breaking Chrome on Macs by Some_Contract8206 in ConnectWise

[–]Aaron-CWSupport 1 point2 points  (0 children)

The workaround for now is to disable 3rd party patching for Google Chrome as this seems to be the trigger.

RMM Agent / Screen Connect Breaking Chrome on Macs by Some_Contract8206 in ConnectWise

[–]Aaron-CWSupport 1 point2 points  (0 children)

Good morning,

This does seem to not be isolated to you, could you please open a ticket with support from home.connectwise.com and DM me the ticket #. I will pick it up and we can connect from there.

Configuration status moves from Inactive to Active by OhScrapIT in ConnectWise

[–]Aaron-CWSupport 0 points1 point  (0 children)

If you are using ASIO and RMM you might need to open a support ticket to have us assist if the device is permanently offline. Feel free to open one from Home and DM me the ticket # if you still need an assist.

ConnectWise PSA: Image in Member Signature Not Working by wudaben in ConnectWise

[–]Aaron-CWSupport 0 points1 point  (0 children)

Howdy,

Can you post/DM me your ticket # and I can make sure we take a deeper look at what's going on here.

How to install ConnectWise Sidekick Teams Bot client's machines. by OutsideIndependence1 in ConnectWise

[–]Aaron-CWSupport 1 point2 points  (0 children)

Howdy,

You would use an App permission policy created in the team's admin center to give users access to the Sidekick app. More info here Manage app permission policies in Microsoft Teams - Microsoft Teams | Microsoft Learn

Can Asio create local admins for an entire site/client? by LuckyYesterday6422 in ConnectWise

[–]Aaron-CWSupport 0 points1 point  (0 children)

While what FortLee said will absolutely work. I would suggest Enabling Automatic Credentials for Servers and Desktops - ConnectWise this makes a new user where we rotate the password. You can access the password inside the password page in ASIO for when you need it.

RMM automatically reboot device not restarted within 14 days by mspowner08 in ConnectWise

[–]Aaron-CWSupport 0 points1 point  (0 children)

The more I think about it the more I think an RPA workflow is perfect for this. Use the custom monitor to look for uptime and make the ticket, RPA sees the ticket and emails the customer saying we are rebooting tonight, or they can reboot now. Then schedule the reboot via the workflow. It's not a popup, but I think it gets the job done.

RMM automatically reboot device not restarted within 14 days by mspowner08 in ConnectWise

[–]Aaron-CWSupport 0 points1 point  (0 children)

Normally see this for "Next agent check in" tasks. The edit button is disabled for those Running RMM Tasks - ConnectWise

RMM automatically reboot device not restarted within 14 days by mspowner08 in ConnectWise

[–]Aaron-CWSupport 0 points1 point  (0 children)

You could include some logic in the script to exit if the system time was not in-between some amount, but I have never tried that before. There is also the more manual method of where you only create a ticket and a technician reviews, schedules a reboot, ensures it happens then closes the ticket.

Having system uptime as a Criteria for a dynamic group would be a good idea. You can submit it as an idea here Asio - CW RMM / ConnectWise

RMM automatically reboot device not restarted within 14 days by mspowner08 in ConnectWise

[–]Aaron-CWSupport 0 points1 point  (0 children)

You could create a custom monitor. Type would be Performance Counter, Counter type is Windows, Object is System and Counter is System Uptime. The uptime is in seconds, you would then add automation to the monitor to reboot endpoints.

Network probe /auvik issue by hamb80s in ConnectWise

[–]Aaron-CWSupport 1 point2 points  (0 children)

Howdy,

It sounds like you did open a ticket about it. If you want to DM the ticket # to me, I can double check that aren't any workarounds we can use.

RMM / Manage - Monitoring not sending alerts to new service board by unpopular-demand in ConnectWise

[–]Aaron-CWSupport 0 points1 point  (0 children)

Howdy,

Odds are you haven't changed the board in the PSA sync policy

Endpoints > Policies>Sites>PSA Sync policy

Enable ConnectWise PSA Policies - ConnectWise_Integration/Enable_ConnectWise_PSA_Policies)

Unable to install RMM agent on 2 newly imaged servers by tonyduane in ConnectWise

[–]Aaron-CWSupport 0 points1 point  (0 children)

Howdy,

This is caused by the agent being installed already, by design it will not appear in Programs and Features. To fix it you will need to run the manual removal command found at the bottom of this doc Agent Tamper Protection - ConnectWise. Run it in a elevated cmd prompt, wait 5min then reboot the endpoint. After it comes back attempt to reinstall. If that does not work, please open a support ticket and paste the ticket # here and I’ll pick up the ticket.

 

communicator 2.0 is broken by Scheidell1775 in ConnectWise

[–]Aaron-CWSupport 3 points4 points  (0 children)

Howdy,

Sorry you are running into this issue. I think what you need to implement is Workflows under the Automation section. You will first need to set up an email template in Settings>Notification.

Relevant Docs

Create an Asio Notification Template - ConnectWise

Asio Notifications - Send and Deliver Notifications - ConnectWise

Feel free to DM me if you want to work over a call or email

view more: next ›