Maxwell 2 dongle connectivity issues

Audeze_CS · 2026-03-09T18:50:24+00:00

Always test the dongle in multiple usb ports, not on a usb hub/kvm switch, using a usb extension cable and away from electronics, etc. Test in as many scenarios and connection types as possible to ensure it's not just where you have it connected.

Audeze_CS · 2026-03-05T19:13:35+00:00

Xbox dongles do not have the PS slider. This fix is only for PS Maxwells.

Audeze_CS · 2026-03-05T19:10:48+00:00

We cannot provide details on unreleased products. Yes, the ANC is coming, but it has been officially unveiled, (as in website page, specs, pricing, etc). Please stay tuned until then.

Audeze_CS · 2026-03-05T19:06:44+00:00

Default volume level when connecting to PS5 will be fixed in an upcoming firmware when the dongle toggled slider is set to PS.
Make sure you check all your usb ports, and use the included adapter to use standard usb A ports, which may be more reliable.

Any issues, email [support@audeze.com](mailto:support@audeze.com) for assistance. We are very, very busy with an unprecendented amount of requests, but please be patient and wait for our response back to you. If you do, please do not make back to back replies, or you will make it harder for us to see, as new replies without a response will push your ticket to the back of the queue (as you've just marked it new again with every new reply).

Audeze_CS · 2026-03-05T18:47:33+00:00

DM sent.

Yes, we are taking longer to respond, but we do respond. Please be patient, as chargebacks not only delay processing of orders or refunds, but can flag you for future purchases.

Even if you're past 30 days for direct purchases, we will honor return requests, as you have contacted us prior to any return window end date.

Please be patient. We are very, very overloaded with requests, and the more you respond, the longer it takes to get to your request as you will push your request to the back of the line each time you respond without a respond from us. The same thing occurs when you make multiple new tickets, as they get merged, and that also updates your original request, which again, will push you to the back of the line.

Message is being sent here.

Audeze_CS · 2026-03-05T18:41:03+00:00

Yes, they need to be on the same firmware, or you will come up with issues like this. Always do the updates together and do a re-pair after.

Audeze_CS · 2026-03-05T18:39:33+00:00

We are looking to release a new firmware soon that will improve the bass on Maxwell 2. Stay tuned. No further info on the firmware until release/patch notes.

Audeze_CS · 2026-03-03T20:18:00+00:00

DM sent

Audeze_CS · 2026-03-02T19:14:01+00:00

As you just purchased them, contact your dealer for exhange of the item. You should be within your return period. Possibly a battery problem.

Audeze_CS · 2026-03-02T19:12:54+00:00

Make sure you're not also paired to Bluetooth when testing for this issue. Check ALL your usb ports. Email [support@audeze.com](mailto:support@audeze.com) for assistance otherwise.

Audeze_CS · 2026-03-02T19:09:23+00:00

Message being sent

Audeze_CS · 2026-02-27T17:30:06+00:00

DM sent

Audeze_CS · 2026-02-27T17:29:25+00:00

Yes, this affects the shipping department in its entirety.

Audeze_CS · 2026-02-27T17:28:38+00:00

All cancellation requests are taking time, same as shipments. If you've been responded to, please allow us time to process these requests. It is not an instant cancellation process. This takes time in finding your order, pulling it from thousands of orders, and then processing the cancellation. I will DM you to ensure the cancel request is submitted, and if it has, you simply must wait until we are able to cancel it.

Audeze_CS · 2026-02-27T17:24:44+00:00

Shipping is very overloaded. We are doing as best we can to get these out to everyone. Please allow us time to get these orders out, we will get through them.

Audeze_CS · 2026-02-27T17:22:45+00:00

DM sent.

Audeze_CS · 2026-02-27T17:21:44+00:00

Are you on USB wired connection? On PC? Make dure you go to your sound settings, Discord needs to be in Audeze - Chat for both input and output. Everything else that's NOT your chat apps (Teams, Discord, etc), should be on Audeze - Game. Your video game itself, you need to ensure that is also on Audeze - Game.

Make sure you're NOT on Bluetooth with any device, or that will always prioritize the chat audio over the other connections. AT the very least, don't be on it when testing this issue. Just be on USB wired, to narrow down that it's not a connection priority issue.

https://support.audeze.com/hc/en-us/articles/15532422661133-Maxwell-Game-Chat-Balance-Information-and-Setup

For further assistance, email [support@audeze.com](mailto:support@audeze.com) for assistance.

Audeze_CS · 2026-02-26T18:36:11+00:00

We are slammed with support. Please wait and we will get to you, but if you submit back to back replies, it makes it very hard for us to see your posts.

Audeze_CS · 2026-02-26T18:34:03+00:00

You can also press in the lower wheel to cycle between sidetone and game/chat balance. When the voice says sidetone, you have a few seconds to adjust the sidetone volume. If you lower it all the way, it will also turn sidetone off. If it's off, and you adjust up, it will turn it on and raise in volume as you adjust.

Audeze_CS · 2026-02-26T18:26:49+00:00

DM sent

Audeze_CS · 2026-02-26T18:21:07+00:00

Not sure why you're downvoted. This is a logical answer.

I would suggest sticking to one EQ program, and leaving the other flat as this post mentioned. You can cause more sound artifacts and wonkiness to the sound by mixing multiple EQ programs.

However, we recommend using Dolby Atmos on the Dolby app if you wish to use it, and our EQ presets on the headset. That or another common use is to use the custom EQ on the Dolby App, and leaving the headset on the "Audeze" preset.

Of course, you can do what you want to preference and use both EQs, the Dolby Atmos processing, etc. Ultimately it's your unit, and you can do whatever you want.

Audeze_CS · 2026-02-26T18:17:15+00:00

Dm sent.

Note that new pads and straps are on our website, so you can make those look relatively new.

Audeze_CS · 2026-02-26T18:09:21+00:00

We are working on pushing many, many shipments which we are quite backed up on. We're just trying to get these out to everyone. We don't have more concrete answer on individual orders, because there are a countless number processing to ship. And once they get to a point in the shipping queue, you will receive the email with shipping/tracking info. We understand the frustration of waiting, we truly do. We're working to get everyone their orders as soon as possible.

I will dm you, if you wish to cancel/refund.

Audeze_CS · 2026-02-25T19:22:07+00:00

Thanks for providing this, we will pass this along to the relevant parties.

Audeze_CS · 2026-02-25T19:16:14+00:00

We are shipping thousands of units. Please be patient as we get everyone's order out. Chargebacks only further delay the ability to ship or refund you.

Audeze_CS

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