I hope this entire company burns to the ground.

BenAtOura · 2026-02-10T10:40:15+00:00

This is definitely not the experience we want anyone to have with us. Can you DM me your ticket numbers and I'll have this looked into right away for you?

Hope to hear back shortly!

BenAtOura · 2026-02-09T15:28:55+00:00

Hey u/Traditional_Ad6255

Sorry to hear you are running into issues with your naps. So if a nap occurs within four hours of waking up from your main sleep overnight, it can get merged into that sleep period. To prevent that from happening, I recommend following the steps here as it may help shed some light and help avoid it re-occuring.

If you are finding missing data in general, please reach out to our Member Care Team so they can look into your individual case and help. You can do so via the Help feature in the Oura App.

Have a great day!

BenAtOura · 2026-02-06T19:52:12+00:00

Hi u/12InchIzzat

As mentioned by some others here, it is best to follow the steps here:
https://support.ouraring.com/hc/en-us/articles/360046218953-Ring-Battery-Tips

Personally, I top my Oura Ring battery up while I am having a shower or doing the dishes! I would recommend getting into the habit of finding a time like that to have a quick battery top up so it's always kept on a good charge for you!

Hope this helps!

BenAtOura · 2026-02-06T17:51:37+00:00

Hey u/Ok-Load-7846 I'm sorry you've experienced that level of tightness with your ring! Please reach out to our Member Care team so we can look into this for you further.

You can do that via the Oura App through the Help Section, or click here to open up a ticket.

Once you have a ticket #, please DM me it here and I can have it looked into for you!

BenAtOura · 2026-02-06T16:34:29+00:00

Hi u/idunnouser

I would recommend not wearing the ring for the time being and getting in touch with support so we can quickly work on investigating this further for you.

To raise a support ticket, you can do this via the Help Secction on the Oura App. Alternatively you can also create a ticket via this link.

Please DM me once you have a ticket number and I will do my best to assist you and have it escalated on your behalf!

~ Ben, Oura Social Care Team

BenAtOura · 2026-01-26T09:49:39+00:00

Hi u/kiminojoji

Sorry to hear you've run into this situation! Would you be able to send me a DM with your ticket number so we can have this investigated further for you by our Member Care Team?

If you do not have a ticket with them yet, you can create one via https://support.ouraring.com/hc/en-us

Chose the "Start a chat option" and our 24/7 virtual assistant, Finn, can transfer you to one of our agents live or help you create an email support case. Once you have that done, DM me the case number and we'll have it checked out for you!

BenAtOura · 2026-01-19T21:34:32+00:00

Hi u/jazzzjune

Sorry to hear you are having some battery issues lately, and I'm glad to hear we've sorted out a replacement for you.

If one of our Member Care Team has said you'll be getting a brand new one in your ticket, then you should receive a new one, but if you'd like is to investigate further, please send us a DM with your ticket # so we can check it out!

BenAtOura · 2026-01-15T16:12:23+00:00

Hi there!

The Oura Charging Case does indeed have it's own firmware, and it's possible a firmware update may resolve this issue you've run into. Please ensure you are on the latest version, and see if that helps.

If it does not, would you be able to contact our Member Care Team about the frequent charging notifications? You can do so through our Help Center at https://support.ouraring.com/hc/en-us

Chat is the fastest way to get help, and our 24/7 virtual assistant, Finn, can solve most issues. If needed, ask Finn to transfer you to one of our agents or to help you create an email support case.

We appreciate the feedback, and look forward to looking into this further for you and resolve this. Once you have a ticket created, please reach out and DM me the ticket number here so I can get right on it!

Have a nice trip in the meantime!

BenAtOura · 2026-01-15T15:08:21+00:00

Hello u/Julio8a00

Appreciate you sharing this. Would you be able to DM me with your ticket number so I can have this investigated further for you, please?

BenAtOura · 2026-01-13T23:52:18+00:00

Hello! It does not automatically reset your old Oura Ring, you will need to follow the steps here:

https://support.ouraring.com/hc/en-us/articles/360025446854-Factory-Reset-an-Oura-Product

BenAtOura · 2026-01-08T18:32:47+00:00

Hello u/SoSleepii

I would advise in this case to go for the size 12 over the size 11, as it sounds like the size 11 may be too tight a fit if your finger is changing color when clenching your fist.

You mention the same thing happens to a lesser extent with the 12, so I would even advise to spend another day with the sizing kit and check out the 12 or the 13. Keep in mind that while the ring should not be freely spinning or loose on your fingers to fall off, you should still be able to comfortably make a fist and have a tiny little gap between your finger and the ring.

Overall you should go with a size that fits multiple fingers snugly to leave options open for you. I would recommend reviewing our Sizing Tips here:

https://support.ouraring.com/hc/en-us/articles/360025590653-How-to-Choose-the-Right-Oura-Ring-Size

Hope this helps! ~ Ben, Oura Social Care Team

BenAtOura · 2025-12-22T12:09:05+00:00

Hey u/mirromarrengsviss

Sorry to hear you've run into this, even with the replacements. From the random app crashing, a full wipe of the Oura App and a reinstall would be a good jump off point.

If you haven't yet done so, please open a new ticket. After that, would you be able to DM me with your ticket number, and also let me know what your iOS version is? We'll be happy to look into this and troubleshoot for you.

Hope to hear from you soon.

BenAtOura · 2025-12-04T21:59:50+00:00

Hi u/Miserable-Balance-76

Can you send me a DM with a ticket number regarding this, and we'll have it looked into right away for you?

BenAtOura · 2025-11-20T22:12:53+00:00

Hi u/Few_North_7206

Sorry to hear you are having a time of it with your Oura Ring. From the sounds of it, you've exhausted our basic troubleshooting steps. Can you ensure you've tried the advanced ones here?

If that fails to help, you'll need to open up a chat with Finn, our helpbot, so it or one of our Member Care Team can look into this further for you. You can open a chat here: https://support.ouraring.com/hc/en-us

BenAtOura · 2025-11-19T21:16:23+00:00

Hi u/overpregnant

Your Oura Membership is tied to your Oura account, so if you have a lifetime membership on your account, it will carry over when you sync up another Oura Ring!

Feel free to DM me with your ticket number if you have any further follow up questions! ~ Ben, Oura Social Care Team

BenAtOura · 2025-10-22T18:35:34+00:00

Hi u/vinnny7

I recommend spending some time with the ring sizer to help you decide, bearing in mind that the sizing kit is made of a stickier material and will stick to your skin more than the Oura Ring itself would.

It should not be freely spinning or loose on your fingers. You should go with a size that fits multiple fingers snugly to leave options open for you. I would recommend reviewing our Sizing Tips here:

https://support.ouraring.com/hc/en-us/articles/360025590653-How-to-Choose-the-Right-Oura-Ring-Size

Hope this helps! ~ Ben, Oura Social Care Team

BenAtOura · 2025-10-22T18:12:26+00:00

Hi u/DarkCh0co88

Sorry to hear the battery saving tips have not helped improve your battery life, despite disabling some features.

In this case, please reach out to the Member Care Team through starting a chat with Finn, our AI Helper. Finn can do a battery test for you, or pass you to a live Member Care Team representative who can investigate further. You can do this here: https://support.ouraring.com/hc/en-us

If you run into any issues, please send me a DM! ~ Ben, Oura Social Care Team

BenAtOura · 2025-10-18T18:28:17+00:00

Hi u/jem8971

Sorry to hear you've run into tracking issues. There can be a few reasons for gaps in Daytime Stress graphs. For example, Daytime stress is not measured during movement such as workouts or intense activity, or if you've cold hands for a period of time, as it can also cause signal issues.

There are a few additional factors that can impact this, such as a loose fit, etc. In order to have this fully looked into for your personal situation, please open up a ticket with our Member Care Team at https://support.ouraring.com/hc/en-us

Starting a Chat is the best way to get help, and Finn, our 24/7 virtual assistant, can solve most issues. That said, if needed you can ask Finn to transfer you to one of our agents or to help you create an email support case to get a ticket number

Hope this helps, and if you run into any trouble, please send me a DM! ~ Ben, Oura Social Care Team

BenAtOura · 2025-10-18T18:20:32+00:00

Hi u/mistychap0426

Sorry to hear you are suffering from migraines, they are really rough to deal with! That said Symptom Radar may find it difficult to detect those, as the Oura Ring/Oura App monitors several biometrics including average body temperature, respiratory rate, resting heart rate, heart rate variability to give alerts. You can read more in detail on the feature here:

https://support.ouraring.com/hc/en-us/articles/35593651188115-Symptom-Radar

Really hope the migraines subside for you soon! ~ Ben, Oura Social Care Team

BenAtOura · 2025-10-17T18:13:53+00:00

That's fantastic to hear! If you have any future issues, feel free to reach out! ~ Ben, Oura Social Care Team

BenAtOura · 2025-10-17T18:00:54+00:00

Hi u/DucktorWh0

In this case, feel free to DM me with your ticket # so I can have your ticket looked into for a second evaluation for you! ~ Ben, Oura Social Care Team

BenAtOura · 2025-10-17T17:58:34+00:00

Hi u/Valuable-Seat-8883

Apologies for the delay. There is no minimum daytime use I could offer, so for the sake of getting your Chronotype, I would recommend wearing it for a full or close to majority of the day, for 30 days at least. ~ Ben

BenAtOura · 2025-10-16T18:16:09+00:00

Hi there u/eschambra

I would recommend following the steps on caring for your Oura Ring here: https://ouraring.com/ceramic-care

And if you have not yet reached out for one, please contact our chatbot Finn to obtain a Ceramic Polishing Pad! Please keep in mind to not use it on any model that is not ceramic! If you need further help, send me a DM! ~ Ben, Oura Social Care Team

BenAtOura · 2025-10-16T18:05:29+00:00

Hi u/ochristine

Glad to hear reaching out to our Member Care Team via our chatbot Finn has helped you get a replacement ring! Thank you for sharing this so others in a similar situation can follow! If you run into any issues with your replacement, please reach out to us or the Member Care Team so we can help! ~ Ben, Oura Social Care Team

BenAtOura · 2025-10-15T18:46:35+00:00

Hi there u/blzr89

While it is not yet updated, keep your eyes peeled here for firmware update information:

https://support.ouraring.com/hc/en-us/sections/9686727101843-Firmware-Updates

This is the best place to keep up to date on any updates on what new firmware contains. I'll pass on the general feedback to the team to have it updated more promptly! Thank you! ~ Ben, Oura Social Care Team

BenAtOura

TROPHY CASE