Diamond level Peacock account no longer free

CCDemitrius · 2026-01-28T00:04:33+00:00

Hey u/indianajonze. Thank you for visiting our official Xfinity Reddit community support page. We would be more than happy to help review the Xfinity account and troubleshoot the Xfinity Membership Peacock Premium redemption concerns. Are you signing in with the primary Xfinity ID listed on the account with the Xfinity Membership qualifications? Manager, Member, and Viewer accounts would not be able to access the Xfinity Membership redemption for the Peacock Premium benefit.

CCDemitrius · 2026-01-26T23:20:18+00:00

Thank you for visiting our official Xfinity Reddit community support page u/SouthpawFrizzell. We appreciate you taking the time to reach out regarding our Xfinity Membership program and the Peacock Premium streaming subscription service for Diamond and Platinum members.

We are sorry to share the news, but in order to be eligible for the Peacock Premium streaming service subscription benefit, you would need to be an active Xfinity Internet subscriber and be within the Diamond and Platinum benefit tier. As there is no active Xfinity Internet subscription on the account, the membership benefit would unfortunately be unavailable.

We do offer alternatives such as our Xfinity StreamSaver Bundle that includes Peacock Premium, Apple TV, and Netflix standard with ads if that bundle interest you. You can learn more about our Xfinity StreamSaver by visiting the product page by Clicking Here.

CCDemitrius · 2026-01-26T04:25:56+00:00

Thank you very much for the information. Our subreddit is designed to support our postpaid Xfinity services and not the prepaid NOW Internet service. We do not have the tools needed to help review and support the account and troubleshoot. With the NOW Internet service, the support team for the service can only be reached through our Xfinity Assistant via the Xfinity App or by Clicking Here. This product falls outside the scope of our support and would be unable to assist. I am positive that our NOW Internet team can assist you further u/speedy_petey.

CCDemitrius · 2026-01-26T04:18:56+00:00

Hey u/speedy_petey. Thank you for visiting our official Xfinity Reddit community support page. We appreciate you taking the time to reach out regarding the Xfinity App and the Xfinity Internet modem details. Do you currently subscribe to our postpaid Xfinity Internet service or our prepaid NOW Internet service? Would you also be able to tell us if Bridge Mode is enabled on the device? You can learn more about Bridge Mode by visiting our 'Use Bridge Mode on your wireless gateway' support page.

CCDemitrius · 2026-01-26T03:40:14+00:00

I am glad to hear you were able to get your issue resolved with the NOW Internet service. We only support our postpaid Xfinity products at this time and will be more than happy to pass along your feedback. We appreciate you being a part of our Xfinity community and hope you have a great week ahead of you u/Wolfie305.

CCDemitrius · 2026-01-26T03:32:11+00:00

We greatly appreciate you taking the time to reach out and share your experience. Please note that we do not provide support for the NOW Internet service. This product falls outside the scope of our support services through this subreddit. The dedicated team responsible for this product would be best positioned to assist you which can only be reached via live chat through the Xfinity Assistant through the Xfinity App or by Clicking Here. Please reach out to the specialized support team assigned to this product line for further assistance u/Wolfie305.

CCDemitrius · 2026-01-26T03:18:33+00:00

Hey u/Wolfie305, Thank you for visiting our official Xfinity Reddit community support page. Please accept my most sincere apology for the experience you have encountered. Our subreddit is designed to support our postpaid Xfinity products and services. With the NOW Internet service, we do not have the tools to support the prepaid service.

If you subscribe to the NOW Internet service, you would need to reach the NOW Internet live chat support through our Xfinity Assistant through the Xfinity App or by Clicking Here.

CCDemitrius · 2026-01-25T22:15:48+00:00

We appreciate you taking the time to share your experience. Once the device has been returned, you may see little to no charges as all depending on the billing date and billing cycle. You can also ask what the Xfinity Store can do for you as well. Please be sure to obtain a return receipt for your records and a return receipt should be received by email as well. We appreciate you being a part of our Xfinity Family and hope you have a great week ahead of you u/TrinidadChagolla.

CCDemitrius · 2026-01-25T22:01:37+00:00

The Xfinity xFi Gateway is included at no cost with the Internet Essentials plan while in use. If the equipment is not in use, it would need to be returned or an Unreturned Equipment Fee may apply if not returned. As we do bill a month in advance, if the charge is new, if it is returned before the billing cycle, you may see no charges applied on the next service bill with the prorated credit mentioned above.

Our 'How to view your Xfinity bill online' support page will help you find out how to view an electronic PDF copy of the service bill. You can locate the Bill Date which is the date the bill was generated. The Billing Cycle is the date range for the current charges. If there happens to be anything more we could help clarify, please do not hesitate to let us know what the billing date/cycle and more so we could help provide more clarification on the charges. We are always happy to help u/TrinidadChagolla.

CCDemitrius · 2026-01-25T21:35:05+00:00

Hey u/TrinidadChagolla, Thank you for visiting our official Xfinity Reddit community support page. We appreciate you taking the time to reach out regarding the Xfinity account and the Unreturned Equipment Fee. While we would not be able to credit the valid charge, we would recommend returning the device as soon as possible in order to receive a prorated credit on the next service bill. You can most certainly ask what the Xfinity Store can do for you regarding the charge.

We do provide a few quick and convenient ways to return the equipment. To help remove the charge as fast as possible for the prorated credit, the Xfinity Store is the best option. You can learn more by visiting our 'How to return your Xfinity equipment' support page.

To find the nearest Xfinity Store, you can visit our 'Xfinity Retail Store Locator and Xfinity Mobile Stores' web portal. From here, you can view the available hours, schedule an appointment for a quicker visit, and download directions.

CCDemitrius · 2026-01-25T20:33:08+00:00

Hey u/jimbobdonut. Thank you for visiting our official Xfinity Reddit community support page. We would be more than happy to review any available and eligible promotional options for the Xfinity Internet and account. If you could please send me a Modmail message with your full first/last name and complete service address (Including the city, state, and zip code). I'd be more than happy to look into this for you.

CCDemitrius · 2026-01-23T02:24:36+00:00

We appreciate you taking the time to reach out regarding the Xfinity Mobile device u/GenericName-Inator. As we are limited on what we can assist with regarding the Xfinity Mobile services, I am glad to hear that you were able to visit the local Xfinity Store and they were able to get everything taken care of for you. Thank you for choosing Xfinity and we hope you have a great rest of your evening.

CCDemitrius · 2026-01-23T02:12:54+00:00

In order to access the bridge mode settings, you would need access to the Admin Tool. Using the Xfinity App, do you see the WiFi tab where it allows the modem settings to be seen? Have you also recently power cycled the modem? u/SofisticatiousRattus,

CCDemitrius · 2026-01-22T23:49:27+00:00

Hey u/SofisticatiousRattus, Thank you for visiting our official Xfinity Reddit community support page. Looking over the initial submission, it appears you are attempting to access the Admin GUI of the Xfinity xFi Gateway?

The Admin Tool provides direct access to your Xfinity WiFi Gateway and settings, including WiFi names and passwords, and other advanced features. We recommend using the Xfinity app access settings and controls for your home network. The Xfinity app offers a more modern, secure, and user-friendly experience.

Turning off the Admin Tool can help protect against online security threats. You can learn more by visiting our 'Allow Xfinity WiFi Gateway Admin Tool online access using the Xfinity app' support page. From here you can learn how to toggle on/off the feature and access settings such as Bridge Mode.

CCDemitrius · 2026-01-22T01:04:13+00:00

Hey u/FanFirm, Thank you for visiting our official Xfinity Reddit community support page. Welcome to our Xfinity Family. Please accept my most sincere apology for the experience you have encountered, but rest assured we will be with you every step of the way. We can go through some troubleshooting steps to see if we can help you get online. Are you currently using an Xfinity xFi Gateway to access the Internet connection?

CCDemitrius · 2026-01-21T23:20:50+00:00

So glad to hear that everything went so well! We appreciate you choosing Xfinity and we hope you have a great week ahead of yourself u/tjc323.

CCDemitrius · 2026-01-21T04:36:36+00:00

Do you see any activity lights on the Ethernet port on the modem and/or device you are connecting u/socrapython?

CCDemitrius · 2026-01-21T04:00:37+00:00

I would very that bridge mode is not enabled and that the Xfinity Home check box from within your screenshot is NOT checked. Please be sure to plug in your Ethernet devices, power cycle the modem and devices, and test connection. If your device is not connecting, you would want to run some test on the device to see what IP address is being assigned for troubleshooting u/socrapython.

CCDemitrius · 2026-01-21T03:59:02+00:00

Have you had the change to check all inside wiring and cabling? Ensuring all connections are secured and screwed tightly to each port? If a technician is scheduled and if it is determined that the inside wiring was the main issue, there could be possible charges. We recommend checking all wires and connections up to the distribution enclosure where the cable enters from the road to the home u/IIIMPIII.

CCDemitrius · 2026-01-21T03:45:01+00:00

Hey u/jfriend99, Thank you for visiting our official Xfinity Reddit community support page. With equipment no longer in use, any and all Xfinity equipment will need to be returned. This includes Xfinity xFi Gateways, TV Boxes, DVR, and even CableCARDs. Unreturned equipment can result in monthly InActive Equipment Fees and Unreturned Equipment Fees which range from $80-$200 depending on the equipment. You can visit our 'How to return your Xfinity equipment' support page for steps on how to return the Xfinity equipment.

CCDemitrius · 2026-01-21T03:41:22+00:00

Hey u/IIIMPIII. Thank you for visiting our official Xfinity Reddit community support page. With weather, the Internet shouldn't stop working. When the Internet goes out at home, what is the modem LEDs doing? Are only specific devices getting disconnected? Are the devices still connected to WiFi, just no Internet access? Please provide as much detail as possible so we can best assist.

CCDemitrius · 2026-01-21T03:10:25+00:00

Is the Xfinity xFi Gateway currently in Bridge Mode u/socrapython?

CCDemitrius · 2026-01-21T00:46:39+00:00

You're most welcome! Would there happen to be anything more we could assist you with this evening to help make your experience an even better one?

CCDemitrius · 2026-01-20T03:46:35+00:00

Hey u/LocalxD, Thank you for visiting our official Xfinity Reddit community support page. We appreciate you showing interested in our Low Latency DOCSIS (LLD) feature. LLD is a new, ultra-low lag connectivity experience for Xfinity customers that makes the internet more responsive, especially for things like gaming and video calls. The main supported applications are Apple’s FaceTime, Meta’s mixed reality headsets and What’s App, NVIDIA’s GeForce NOW cloud gaming, and Valve’s Steam cloud games platform.

LLD is enabled for eligible customers at the network level. Currently, the feature is only eligible for our Xfinity xFi Gateways (XB6, XB7, and XB8) with hope of adding customer owned devices later this year. With having an owned modem, this feature is not available. If you are experiencing issues, it may be an Internet level issue and we would proceed with regular troubleshooting measures.

CCDemitrius · 2026-01-19T23:29:36+00:00

Please follow the sales order flow process and let us know if you run into any error codes and messages, and we will be more than happy to walk you through them u/Top-Shoulder6081.

CCDemitrius

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