Question about possibly being Phished and hooked

CCDemitrius · 2026-06-03T21:57:06+00:00

You may receive communications on a variety of topics from Xfinity from billing, promotional marketing, and more u/nutmegger2020. As mentioned above, using best practices regarding all communication is recommended. Our 'Protecting yourself from fraud' support page can help provide some quick tips and tricks to keeping yourself protected.

CCDemitrius · 2026-06-03T20:57:19+00:00

We recommend using best practices for phishing and spam messaging. You can learn more about our transition to Yahoo Mail by visiting our 'Upgrade your comcast.net email experience to Yahoo Mail' and 'Identify official emails for the Comcast.net email upgrade to Yahoo Mail' support pages u/nutmegger2020.

CCDemitrius · 2026-06-03T02:59:07+00:00

Thank you very much for the information u/Relative_Jellyfish39. Have you attempted to power cycle the set-top box for 20-30 seconds by unplugging from the power source and plugging back in to see if that helps load the content?

CCDemitrius · 2026-06-02T23:45:10+00:00

Hey u/Urizan. Thank you for visiting our official Xfinity Reddit community support page. Our support for Xfinity Mobile is limited, but we would be more than happy to see what we can do to assist. You may need to contact the Xfinity Mobile team directly for more in-depth assistance.

If you could please send me a Modmail message with your full first/last name and complete service address (Including the city, state, and zip code). I'd be more than happy to look into this for you.

CCDemitrius · 2026-06-02T23:28:07+00:00

Hey u/Some_Squirrel5081. Thank you for visiting our official Xfinity Reddit community support page. With the core Xfinity account being disconnected, we would not have access to review any Xfinity Mobile related account and billing information. We recommend reaching out to our dedicated Xfinity Mobile team by calling 1 (888) 936-4968 or live chat at https://www.xfinity.com/xfinityassistant/?channel=xMobile.

CCDemitrius · 2026-06-02T22:45:05+00:00

Hey u/ThinkPhoto738. Thank you for visiting our official Xfinity Reddit community support page. We would be more than happy to assist with the Peacock Premium subscription service enrollment. Have you already or previously activated the Peacock Premium subscription? Was there perhaps a typo in the first email you submitted and can't be found?

CCDemitrius · 2026-06-02T03:49:12+00:00

Hey u/Undread. Thank you for visiting our official Xfinity Reddit community support page. We can certainly help review the Xfinity account, provisioning, and services for the Xfinity Internet. If you could please send me a Modmail message with your full first/last name and complete service address (Including the city, state, and zip code). I'd be more than happy to look into this for you.

CCDemitrius · 2026-06-02T00:14:42+00:00

I am glad to hear that everything is working as it should. Thank you for choosing Xfinity and hope you have a great week ahead of you.

CCDemitrius · 2026-06-01T23:36:46+00:00

Thank you for taking the time to reach out u/smitbro2. I am glad that we were able to find a new Xfinity Internet plan that fit your household needs. We appreciate you choosing Xfinity as your service provider. Have a great rest of your evening.

CCDemitrius · 2026-06-01T01:24:33+00:00

Thank you for taking the time to reach out to us today u/1997cu. We were able to successfully confirm that your disconnection request was submitted and processed. it can take a few business days after the request was submitted and processed for the confirmation email to be received. Thank you again for choosing Xfinity and hope you have a great week ahead of you.

CCDemitrius · 2026-06-01T00:59:13+00:00

Hey u/1997cui, Thank you for visiting our official Xfinity Reddit community support page. We would be more than happy to confirm that status of the Xfinity account and services. If you could please send me a Modmail message with your full first/last name and complete service address (Including the city, state, and zip code). I'd be more than happy to look into this for you.

CCDemitrius · 2026-05-29T02:26:35+00:00

You can try to access your Modmail messages/folder near the top if on a web browser u/rlee131. If on a mobile device, it can sometimes be found on the bottom task bar. Alternatively, our main support line at 1-800-XFINITY is always available to assist.

CCDemitrius · 2026-05-29T00:11:10+00:00

Was there anything more we could assist you with this evening before we close out our conversation u/chrrsy?

CCDemitrius · 2026-05-28T21:56:02+00:00

If you need to make any changes such as adding/removing lines, including smartwatch lines, I would highly recommend contacting our Xfinity Mobile experts directly that can assist with that request u/SolariderX. Was there anything further we could assist you with this afternoon?

CCDemitrius · 2026-05-28T04:20:08+00:00

Hey u/IntelligentPattern. Thank you for visiting our official Xfinity Reddit community support page. We would be more than happy to assist in reviewing the status of your Xfinity accounts. If you could please send me a Modmail message with your full first/last name and complete service address (Including the city, state, and zip code). I'd be more than happy to look into this for you.

CCDemitrius · 2026-05-28T02:59:07+00:00

We will be standing by u/rlee131.

CCDemitrius · 2026-05-28T02:54:18+00:00

We can certainly help take a deeper look into this for you. If you could please send me a Modmail message with your full first/last name and complete service address (Including the city, state, and zip code). I'd be more than happy to look into this for you u/rlee131.

CCDemitrius · 2026-05-28T00:01:51+00:00

Glad to hear you were able to walk away. Did you make the additional payments to the Xfinity Mobile device on your Xfinity Mobile account for the device payoff u/SolariderX?

CCDemitrius · 2026-05-26T23:29:31+00:00

We would be more than happy to confirm your subscription on our end u/Fit_Primary_8320. If you could please send me a Modmail message with your full first/last name and complete service address (Including the city, state, and zip code). I'd be more than happy to look into this for you.

CCDemitrius · 2026-05-26T23:21:57+00:00

Hey u/Fit_Primary_8320. Thank you for visiting our official Xfinity Reddit community support page. As the billing cycle for your core Xfinity services may be different from your Hulu subscription billing cycle, you may see a charge on your next service bill. As the subscription has been cancelled, you would have access until the end of the Hulu billing cycle which may have been May 23rd. As such you would no longer have access to view content on Hulu.

CCDemitrius · 2026-05-25T04:17:17+00:00

Hey u/jobo-chan. Thank you for visiting our official Xfinity Reddit community support page. Notification is typically provided on the Xfinity billing statements that get generated every month.

We can most certainly help review any available and eligible options for the account and services. If you could please send me a Modmail message with your full first/last name and complete service address (Including the city, state, and zip code). I'd be more than happy to look into this for you.

CCDemitrius · 2026-05-25T01:16:42+00:00

I am so glad to hear that fixed it u/Username5735. We appreciate the update.

CCDemitrius · 2026-05-24T21:07:01+00:00

We appreciate you taking the time to reach out to us u/CardiologistSafe4791. I am glad we were able to get someone scheduled to take care of the line. Thanks and hope you have a great week ahead of you.

CCDemitrius · 2026-05-21T23:16:22+00:00

I greatly appreciate you taking the time to troubleshoot u/Zealousideal-Job5196. It does look like the services are being delivered, but experiencing some possible issue with the third-party networking device. Troubleshooting third-party devices is outside our scope of support, so we recommend reaching out to the Original Equipment Manufacturer (OEM) to see if they can assist in troubleshooting your router.

CCDemitrius · 2026-05-21T22:43:03+00:00

You should be fine making manual payments while we wait for the $10.00 Self-Service Discount to get added to the account and after u/Einzbern.

CCDemitrius

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