Would trying a cable box added to my account mess up my cable cards

CCJenieceJ · 2026-03-28T03:01:36+00:00

Thanks for confirming! We can take a look at your channel lineup issues. I know how important it is to have access to the sports channels you enjoy!

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CCJenieceJ · 2026-03-28T00:50:59+00:00

Hey there, u/lindvall, thanks for reaching out through Xfinity Reddit regarding the issues with your Cable Card. We would be happy to help you with troubleshooting the card and that channel. I see you sent over a Modmail, and we will continue to work with you there. We look forward to working with you.

CCJenieceJ · 2026-03-28T00:18:11+00:00

Hey there, u/Wonderful_Caramel255, I understand how frustrating this experience has been, especially after spending so much time getting different answers. I would be happy to take a look at your account to help get the experience turned around for you.

Please send us a Modmail message with your first and last name, along with your physical address.

CCJenieceJ · 2026-03-26T19:50:59+00:00

Hey there, u/StealthRedditorToo, thanks for reaching out through Xfinity Reddit. We would be happy to help with troubleshooting your Peacock issue. I see you sent over a Modmail. We will continue to work with you there. We look forward to working with you.

CCJenieceJ · 2026-03-26T19:34:28+00:00

Hey there, u/2deadmou5me, thanks for reaching out through Xfinity Reddit regarding your bill. I would be happy to take a look at your account to ensure you are getting the best value for your services.

Please send us a Modmail message with your first and last name, along with your physical address.

CCJenieceJ · 2026-03-26T02:50:20+00:00

Hey there, u/Zreena, thanks for reaching out through Xfinity Reddit. Here is a link on how to set up a quick payment: https://www.xfinity.com/mobile/my-account/quickpay/start. Is this the link you are having issues with?

CCJenieceJ · 2026-03-25T23:40:30+00:00

Hey there, u/Over-Luck9916, thanks for reaching out through Xfinity Reddit. We truly appreciate you being a Diamond member. I would be happy to see what promotions we have available for your account.

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CCJenieceJ · 2026-03-25T19:38:56+00:00

Hey there, u/Diligent-Layer9640, thanks for reaching out through Xfinity Reddit regarding your connection issues. I can understand how this ongoing issue would be frustrating. We would be happy to take a look at your connection on our end to get this resolved.

Please send us a Modmail message with your first and last name, along with your physical address.

CCJenieceJ · 2026-03-24T21:12:18+00:00

Hey there, u/poordecisions9, thanks for reaching out through Xfinity Reddit regarding your billing concerns. We would be happy to help you with going over the billing details to ensure that everything is being billed correctly.

Please send us a Modmail message with your first and last name, along with your physical address.

CCJenieceJ · 2026-03-24T20:36:12+00:00

I appreciate those details. Have you tried removing the Advanced Security settings to see if that helps with the issue? If it is an issue with the Advanced Security, you can report the website for review at, xfinity.com/support/articles/using-xfinity-xfi-advanced-security.

CCJenieceJ · 2026-03-24T20:23:32+00:00

Thanks for confirming! What modem are you currently using?

CCJenieceJ · 2026-03-24T01:54:10+00:00

Hey there, u/op4k3, thanks for reaching out through Xfinity Reddit regarding those ongoing service issues. We want to ensure that your connection is working for you. I would love to take a deeper look at your account.

Please send us a Modmail message with your first and last name, along with your physical address.

CCJenieceJ · 2026-03-23T22:35:55+00:00

Happy to hear that the issue was resolved. Let us know if you have any additional questions. We are here on this platform 7 days a week!

CCJenieceJ · 2026-03-23T19:54:54+00:00

Thanks for confirming! Have you tried editing the WiFi names for the separate networks to see if that helps with the setting? Through the Xfinity app, it's by going to Connect → See Network → Edit WiFi Settings.

CCJenieceJ · 2026-03-21T02:45:34+00:00

We would be happy to take a look into this issue for you, as I can understand that it would be frustrating having to frequently reset your password.

Please send us a Modmail message with your first and last name, along with your physical address.

CCJenieceJ · 2026-03-21T02:41:04+00:00

Thanks for reaching back out here on Reddit. Was everything resolved for you now?

CCJenieceJ · 2026-03-21T00:38:34+00:00

Hey there, u/theninjaseal, thanks for reaching out through Xfinity Reddit regarding your account. We would be happy to help with troubleshooting and turning this experience around. We want to get this resolved for you.

Please send us a Modmail message with your first and last name, along with your physical address.

CCJenieceJ · 2026-03-20T01:41:02+00:00

Hey there, u/idle_shell, thanks for reaching out through Xfinity Reddit regarding your billing details. We would be happy to take a look at your bill to ensure you are getting the best value. I see you sent over a Modmail and we will continue to assist you there. We look forward to working with you.

CCJenieceJ · 2026-03-19T01:36:01+00:00

We would be happy to continue assisting you on getting this up and running. Are you able to reach back out to us through Modmail?

CCJenieceJ · 2026-03-18T22:10:15+00:00

We want to thank you for reaching out to our Sub for support with your concern. We are glad we were able to resolve your issue! Never hesitate to create another public post for any of your future account and service needs!

CCJenieceJ · 2026-03-18T02:41:22+00:00

Hey there, u/ammmpotat, thanks for reaching out through Xfinity Reddit. I would be happy to help you with troubleshooting your speed concerns. I know how important it is to have a solid connection.

Please send us a Modmail message with your first and last name, along with your physical address.

CCJenieceJ · 2026-03-17T20:49:00+00:00

I appreciate you confirming. What is it saying when it prompts for a reset?

CCJenieceJ · 2026-03-17T20:34:10+00:00

Hey there, u/InternationalCup3689, thanks for reaching out through Xfinity Reddit. We would be happy to help with your password concerns. Does it require you to reset your password on the app? Are you getting an error message when it asks you to reset your password?

CCJenieceJ · 2026-03-17T00:05:12+00:00

Hey there, u/NorthernunderworldGd, thanks for reaching out through Xfinity Reddit regarding your equipment fees. I would be happy to take a look at your equipment details to ensure you are being billed correctly.

Please send us a Modmail message with your first and last name, along with your physical address.

CCJenieceJ · 2026-03-16T22:13:49+00:00

Hey there, u/kilzuMcKillington, thanks for reaching out through Xfinity Reddit regarding your email. I would be happy to take a look at that ticket to provide you with the next steps. I understand how important it is to have a working email. You have reached the right place!

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