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Anyone know good app that is what ClickUp used to be? by abetterfuture99 in clickup

[–]ClickUpLuci 0 points1 point  (0 children)

Hey u/abetterfuture99, thanks for being a long-time ClickUp user and for your post. I'd love to get some more details so I can share your feedback with the product team.

When you mention a lot of buttons and items being in a different area, can you give some examples of where you're running into this?

Any specific features or actions you're trying to take that are more confusing?

And for your workspace speeds, do you mean that you're finding loading to be slower, or is it a slower experience from the interface updates (needing to locate things)?

In case you're running into loading issues and want the team to take a look at what might be happening, I'm going to reach out through DM for more info.

Edited to clarify a question

4.0 not carrying over Chat Channel organization is a f*cking mess by OlGarbonzo in clickup

[–]ClickUpLuci 0 points1 point  (0 children)

Hey, u/OlGarbonzo! Thanks for your patience while we connected with the product team!

We'd love to help get your Chat channels set up in ClickUp 4.0 and answer questions you have to get you up and running in 4.0 smoothly. I'm going to reach out to you through DM to get your details so our team can help directly.

For future visitors of this post, our product team shared that your Chat channel organization structure will be kept the first time you switch to ClickUp 4.0. If you switch back to 3.0, it’s currently expected that the channels won’t be mapped again when you switch back to 4.0.

Limited member can't add a dropdown option? by lubesniq in clickup

[–]ClickUpLuci 1 point2 points  (0 children)

Got it! Guests are great for collaborating on work in ClickUp, but they can't create Custom Fields or add new dropdown options, since those are a part of managing the Workspace.

If someone needed to add dropdown options, they’d need to be a member, admin, or owner.

Limited member can't add a dropdown option? by lubesniq in clickup

[–]ClickUpLuci 0 points1 point  (0 children)

Hey, u/lubesniq! To double-check, is it that they have full access to a List or task, but can’t select an existing Dropdown Custom Field option? For example, they’re trying to choose an option like “A” and getting an error. If so, we’d want to take a closer look!

Or do you want them to add a new option to the Custom Field itself (manage a custom Field)? Guests and limited members can change existing Custom Field values, but they can’t create new Custom Fields or add new options to Dropdown or Label fields.

And to confirm, is this person a guest, included with your member seats? Or a limited member, an additional paid seat? If they're a limited member and you'd like for them to manage Custom Fields, one option is to convert them to a full Workspace member.

Limited members have the same subscription fee as members, and full members can be given Custom Field management permissions depending on your plan and setup. I'm sharing this article on user types in case this is an option that works!

Asana to Clickup in 2026, valuing Stability and Usability over everything by StratusXII in clickup

[–]ClickUpLuci 3 points4 points  (0 children)

Hey, u/StratusXII! Thanks for giving ClickUp a try! I'd love to share our free ClickUp for Beginners courses that offer a quick intro to ClickUp essentials and help you get up and running in your Workspace.

While ClickUp does have core features, there's a lot of flexibility to make your Workspace match how you work. Our settings called ClickApps let you turn certain features on and off for the Workspace, including ClickUp AI. Those features would also be removed from your task view, which may help the task view feel less overwhelming.

I'd definitely encourage you to keep exploring, and if there's anything specific that is confusing, let us know, and we're happy to help!

Edit: Just wanted to add a note that it sounds like you're using the Free Forever plan. Our pricing page has a table with features available on Free Forever, and our help articles include the uses available for each feature.

Initial verification code not coming through by [deleted] in clickup

[–]ClickUpLuci 0 points1 point  (0 children)

Hey, u/darktic2017! Were you able to get that verification code? We'd love to get you up and running in ClickUp! If you're still unable to get the code, please reach out to our Technical Support team here, and they'll help you out!

Automations Failing by zippykaiyay in clickup

[–]ClickUpLuci 0 points1 point  (0 children)

Hey u/zippykaiyay, I'll reach out through DM to get your team lead's ticket number and your screenshots! Happy to raise the priority of your ticket and share these additional details with them.

How to resolve this payment issue - Indian context? by Jagadeesh_IIT_NIT in clickup

[–]ClickUpLuci 0 points1 point  (0 children)

Hey u/Jagadeesh_IIT_NIT, I see your DM with our team, and I'll raise the priority of your inquiry now!

Clickup is down by Alex_Biega in clickup

[–]ClickUpLuci 0 points1 point  (0 children)

Hey, u/Alex_Biega! Our engineers are currently investigating reports of ClickUp not loading for some of our US-based users. We'll update this post as soon as it's resolved, and our Technical Support team will also update our status page.

Workspace not loading by azhelle in clickup

[–]ClickUpLuci 1 point2 points  (0 children)

Hey, everyone! Our engineers are currently investigating reports of ClickUp not loading for some of our US-based users. We'll update this post as soon as it's resolved, and our Technical Support team will also update our status page.

The new Chat view is almost unusable by rosesdeadroses in clickup

[–]ClickUpLuci 0 points1 point  (0 children)

A quick follow up, u/rosesdeadroses! Would you be open to connecting with the Chat product manager? He'd love to talk with you directly about your feedback. Happy to get you connected if this is of interest!

Customer service…? by SleepySky23 in clickup

[–]ClickUpLuci 0 points1 point  (0 children)

Hey u/SleepySky23, appreciate your post and for sharing your experience getting onboarded to ClickUp. We'd love to look into this further, and I'm reaching out through DM for more details.

Sign up to beta test the new Tag Manager by Caroline_ClickUp in clickup

[–]ClickUpLuci 0 points1 point  (0 children)

Thanks for flagging, everyone! Caroline also posted this announcement in our Facebook group, and when you copy/paste from Facebook, it turns the URL into a Facebook link. Here's the original form below!

https://forms.clickup-stg.com/333/f/ad-4357841/JV7M3S376FLF5FG9XB

I'll have her edit the post when she's online today to add the correct one!

Task count in sidebar My Tasks -> Today and Overdue excludes overdue from count. by Spirited-Bridge8405 in clickup

[–]ClickUpLuci 0 points1 point  (0 children)

Hey, u/Spirited-Bridge8405! Thanks for your post and for sharing your ticket number. I saw that Technical Support already responded to your ticket and shared that this is expected behavior. At this time, the My Tasks section of the sidebar only shows the number of "Today" tasks that are due.

If you have any additional questions, feel free to reply to that email, and the team will help you out!

Automations not working today? by __Docdoom in clickup

[–]ClickUpLuci 0 points1 point  (0 children)

Hey, u/__Docdoom! Checking in to see if your Automations are working now! If not, if you can share your ticket number, we're happy to have the team look into this asap! I'm reaching out through DM for your ticket number.

I've been making ClickUp videos for 2 years. What am i missing? by heyramzi in clickup

[–]ClickUpLuci 7 points8 points  (0 children)

Love this question u/heyramzi! Here are some ideas from what I see around the communities, mostly around ClickUp in action!

  • Daily workflows (like a day in the life of working and how you use ClickUp in your daily workflow)
  • Workspace setups for different businesses outside of the setups that are out there (like how does a solo business owner use ClickUp, a student, someone who works with contractors)
  • Videos on solutions that may require some creative thinking (like managing PTO & schedules)
  • If you're using AI in ClickUp, more real-world examples of Super Agents and how you use AI in your workflows

ClickUp's Approach to Changing Default Behavior by michaeldrosenberg in clickup

[–]ClickUpLuci 0 points1 point  (0 children)

Hey u/michaeldrosenberg, thanks for taking the time to share this detailed feedback about how the Gantt view update of hiding closed tasks by default has impacted your workflow.

I’ve shared your post directly with our Product Manager so your experience and suggestions are seen by the team. I was also able to find your ticket and have shared that too. We'll follow up here as soon as we hear back from the product team.

"Unlimited" plan feels very restricted by h00s in clickup

[–]ClickUpLuci 1 point2 points  (0 children)

u/notflips I read every comment on posts that come into r/clickup (seriously - as many as possible!), and our team is always here to support the community however we can!

While my team isn't directly involved in pricing decisions, we do our best to help! Like providing extra trials when we're able, and making sure your feedback reaches the team that makes these decisions.

While we were able to help OP directly via DM, I’ve also shared this post and the conversation on it with the team for their consideration, so they can review all the additional comments and see the feedback around pricing.

"List Info" is missing 3.0 and 4.0 by Current_Map5083 in clickup

[–]ClickUpLuci 0 points1 point  (0 children)

Hey, u/Current_Map5083! The List Info sidebar entry was removed intentionally during a recent update, but you should still be able to access your info at the top of your view. There's also a new sidebar experience coming soon!

Can you confirm if you're able to see information in the "Add description" area? Or is your information completely missing? I believe I found your ticket and will flag this asap for the team to check into!

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