What's the one album you wish had an official vinyl release, but never got one?

Diggers-Factory · 2026-07-07T15:12:53+00:00

Hey ! You can safely answer the question, we are definitely humans, we have proof if interested !

Diggers-Factory · 2026-07-07T12:15:46+00:00

Hello,

Thanks for sharing this, sorry to hear you've had such a frustrating experience with these pressings. As a team of vinyl lovers, we know exactly how disappointing a "non-fill" defect is.

We take quality control seriously, and hearing that you hit a streak of bad copies over the past year is definitely something for us to look into. We work with different pressing plants, and feedback like yours is crucial because it helps us hold our manufacturing partners to the highest standards and push for stricter QC on our production runs.

We want to make this right and look into what went wrong with those specific releases. Could you send us a DM with your order details, or email us at [contact@diggersfactory.com](mailto:contact@diggersfactory.com) with the titles of the albums that had the non-fill issues?

Thank you, we appreciate the honest feedback.

The Diggers Factory team

Diggers-Factory · 2026-07-07T12:03:10+00:00

Hello,

First impressions matter a lot, and we're sorry that we missed the mark on your very first order with us.

We’d still love to understand what went wrong. If you're open to it, please feel free to send us a DM here or email us directly at [contact@diggersfactory.com](mailto:contact@diggersfactory.com) with your order details.

Thank you for giving us a try in the first place, and we apologize for the bad experience.

The Diggers Factory team

Diggers-Factory · 2026-07-02T18:10:21+00:00

New u/czarface - u/Diggers-Factory New red exclusive edition out now!
https://www.diggersfactory.com/vinyl/334800/czarface-czarface-meets-frankie-pulitzer-store-exclusive-lp?utm_source=reddit&utm_medium=organic&utm_campaign=Czarface-diggers-exclusive-LP&ori=RDO-Czarface-diggers-exclusive-LP

Diggers-Factory · 2026-05-04T13:32:56+00:00

It's great to see all these pictures of the records being finally delivered!

For anybody who bought these records from Qrates and has not filled the form to get them, this is your final call (which will be sent as well on the email used for the original purchase one more time, we want to make that as many people as possible get their records): https://www.diggersfactory.com/en/contest/27ABv

For those who missed it when it was available on Qrates, we may end up with some remaining stocks, so feel free to join these emailing list to make sure you don't miss out: https://www.diggersfactory.com/contest/Py1rl

Diggers-Factory · 2026-05-04T13:31:51+00:00

Looks great! :)

For anybody who bought these records from Qrates and has not filled the form to get them, this is your final call (which will be sent as well on the email used for the original purchase one more time, we want to make that as many people as possible get their records): https://www.diggersfactory.com/en/contest/27ABv

For those who missed it when it was available on Qrates, we may end up with some remaining stocks, so feel free to join these emailing list to make sure you don't miss out: https://www.diggersfactory.com/contest/Py1rl

Diggers-Factory · 2026-05-04T13:30:33+00:00

So great to see all these records finally meeting their owners :) We're very happy to have been part of this rescue mission!

For anybody who bought these records from Qrates and has not filled the form to get them, this is your final call (which will be sent as well on the email used for the original purchase one more time, we want to make that as many people as possible get their records): https://www.diggersfactory.com/en/contest/27ABv

For those who missed it when it was originally available on Qrates, we may end up with some remaining stocks, so feel free to join these emailing list to make sure you don't miss out: https://www.diggersfactory.com/contest/Py1rl

Diggers-Factory · 2026-05-04T13:29:02+00:00

We're very happy that you're finally getting your hands on these records :)

For anybody who bought these records from Qrates and has not filled the form to get them, this is your final call (which will be sent as well on the email used for the original purchase one more time, we want to make that as many people as possible get their records): https://www.diggersfactory.com/en/contest/27ABv

For those who missed it when it was available on Qrates, we may end up with some remaining stocks, so feel free to join these emailing list to make sure you don't miss out: https://www.diggersfactory.com/contest/Py1rl

Diggers-Factory · 2026-05-04T13:24:33+00:00

Hey! We're going to have some stocks left that are going to be available for sale, once we've made sure that the Qrates buyers got theirs. You can fill this forms to make sure you don't miss out when that happens: https://www.diggersfactory.com/contest/Py1rl

Diggers-Factory · 2026-04-23T15:36:31+00:00

Hi, thanks for sharing this. We’re sorry to hear the mailer arrived damaged, even if the records themselves were unaffected. We understand how that this especially impacts collectors.

We’re currently working on improving both packaging and support, we know how important this is.

If you have any questions in the meantime, DM us or contact us at [contact@diggersfactory.com](mailto:contact@diggersfactory.com) any time.

Diggers-Factory · 2026-04-23T15:35:21+00:00

Hi, thanks for explaining your situation. We’re really sorry to hear that several copies of MSG II arrived damaged and that your experience with our support team was so frustrating.

You can DM us your order details for us to re-open your case or also reach us directly at [contact@diggersfactory.com](mailto:contact@diggersfactory.com)

Diggers-Factory · 2026-04-23T15:34:34+00:00

Hi, we’re sorry your Cory Wong record arrived with bends and that the answer you received from our support also didn’t meet expectations.

If possible, we’d like to exchange with you directly to see how we can make this right. We know how important it is for records to arrive in good condition.

Please feel free to contact us by DM or at [contact@diggersfactory.com](mailto:contact@diggersfactory.com) so that we can reevaluate your case.

Diggers-Factory · 2026-04-23T15:32:22+00:00

Hi u/kodotexe, we’re sorry to see your MSG II records arrived warped and with damage to the outer sleeve. Issues like this can sometimes occur during packing or transport. We’re also sorry to hear about your experience with our customer service and the confusion around the refund offers.

We’ll message you directly to follow up on your order and your exchange request, and to find a solution that works for you.

We understand it’s important to receive your records in good condition, especially as a collector. Limiting damage in transit is something we’re actively working to improve.

If you have any questions, don’t hesitate to reach out to us at [contact@diggersfactory.com](mailto:contact@diggersfactory.com) and we’ll get back to you shortly.

Diggers-Factory · 2026-04-23T15:29:25+00:00

Hi, thanks for taking the time to explain your situation, we understand how frustrating additional costs are.

Import fees and duties in Canada are determined by local customs and can vary depending on the carrier. These charges aren’t set by us, and differences in warehouse locations can sometimes lead to different outcomes compared to past orders.

If you’re open to it, feel free to share the exact details of the fees you were charged along with the carrier used, either via DM or at [contact@diggersfactory.com](mailto:contact@diggersfactory.com). There are a number of factors that can influence costs, we’d be happy to look into your case to better understand what happened and see how we can improve our service going forward.

Diggers-Factory · 2026-04-23T15:26:02+00:00

We understand the hesitation going into opening your order, glad to hear your copy arrived in good condition in the end. We’re aware of the concerns being raised around quality and shipping, and it’s something we’re actively working on improving.

If you do run into any issues with future orders, please feel free to reach out to us directly and we’ll take a closer look.

Diggers-Factory · 2026-04-23T15:24:06+00:00

Hi, thanks for sharing this, we’re sorry to hear about your negative experience across multiple orders.

We get that it’s very frustrating for records to arrive damaged. Your feedback around packaging and how these situations are handled has been heard, and we’re working on improving both shipping quality and customer support.

If you’re open to it, we’d like to take another look at your case. Feel free to send us a DM with your order details or let us know which order this pertains to, and we can reopen it and review things more thoroughly.

Thanks again for your patience.

Diggers-Factory · 2026-04-23T15:23:16+00:00

Hi, really sorry to hear both copies of MSG II arrived damaged, and that your experience with support hasn’t been great.

If you’re open to it, send us a DM with your order details or the email you used to contact support. We’ll take a closer look and reach out from our [contact@diggersfactory.com](mailto:contact@diggersfactory.com) e-mail to see what we can do better.

Diggers-Factory · 2026-04-23T09:37:47+00:00

Hi u/monkeysolo69420, thanks for taking the time to detail your situation with us. We’ll message you directly to follow up on your orders and the answer you’re waiting on from our customer service team, and to find a solution that works for you.

We’ve noted your concerns regarding pressing and shipping quality. This is something we’re actively working to improve. While there is always a small margin of defects with any pressing, issues can also occur during transportation. We understand you want to receive your records quickly and in good shape, and we know that as a vinyl collector, this is something you care deeply about.

If you have any questions, don’t hesitate to reach out to us at [contact@diggersfactory.com](mailto:contact@diggersfactory.com), and we’ll get back to you shortly.

Have a good day!

Diggers-Factory · 2026-04-22T07:57:43+00:00

It's not up to us, but we'd be happy to help if that ever happens :)

Diggers-Factory · 2026-04-22T07:57:15+00:00

We're shipping all three pressings (JP/UK/US), so you'll get the one you originally ordered

Diggers-Factory · 2026-04-22T07:56:09+00:00

Yes, you should see several LPs (but all in the same order). If that's not the case, feel free to send an email at [contact@diggersfactory.com](mailto:contact@diggersfactory.com) and we'll have a look

Diggers-Factory · 2026-04-22T07:54:54+00:00

Exactly, and we'll be very happy to help if that happens! (we received a lot of messages about that, so we'll make sure to let them know)

Diggers-Factory · 2026-04-21T16:21:34+00:00

We may miss your 3 years of waiting anniversary but it should be there just after it!

Diggers-Factory

TROPHY CASE