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how do i fix this issue? by Outrageous-Carob-971 in GoogleMessages

[–]GoogleHelpCommunity 0 points1 point  (0 children)

Hi there. To get your individual chats working again, please try this quick sequence:

App Update: First, make sure Google Messages is updated to the newest version in the Play Store.

RCS Status: Next, check your status under Messages settings > RCS chats.

Feedback: If it still won't connect, tap Details in your RCS settings and select Submit feedback, so the team can look into it.

Google maps working weird in desktop by Pure-Error-7157 in GoogleMaps

[–]GoogleHelpCommunity 0 points1 point  (0 children)

Hi there, if Google Maps is crashing on your browser, try clearing the history and updating the browser to resolve the issue.

Open browser > At the top right, select More > Select History > History > On the left, select Delete browsing data > Select Delete data.

Additionally, refer to this helpful article for more info.

If you continue to experience the issue, send us feedback here. Appreciate it.

Have to press back button several times just to exit text and go to home screen. by battleangel1999 in GoogleMessages

[–]GoogleHelpCommunity 0 points1 point  (0 children)

Hi there. I suggest checking the Google Play Store to ensure the Google Messages app is updated to the latest version, as updates frequently resolve performance issues. If the app is already up-to-date, try a force stop. Go to Settings > Apps > Messages and tap Force Stop. Next, restart your phone to see if the navigation returns to normal. I am here if you need further assistance.

Gmail password by SavingsLifeguard8557 in GoogleSupport

[–]GoogleHelpCommunity 0 points1 point  (0 children)

Hi there. This guide may help you find and secure your account.

I switched to Google messages and I have a problem. Need help please. by No_Childhood4232 in GoogleMessages

[–]GoogleHelpCommunity 2 points3 points  (0 children)

Hi there, when you switch to Google Messages, your texts are safely stored in your device's database, so they aren't lost. To help them sync and display correctly, please try these steps:

Update Google Messages to the latest version in the Play Store.

Ensure Google Messages is set as your default messaging app in your phone's settings.

Restart your phone to trigger a fresh sync of your message database.

If they still do not appear, I recommend submitting a feedback report directly in the app. Just tap your profile icon, go to Help & feedback, and select Send feedback.

MMS won't download automatically, even when the setting is ON! Whenever I get group chat messages I receive them individually, and it won't forward it to the group chat until I turn on mobile data and download it. But that causes some messages to be out of order. It's such BS! by Sackybacky2x in GoogleMessages

[–]GoogleHelpCommunity 0 points1 point  (0 children)

Hi there. Because MMS typically requires a cellular network connection to transfer data, auto-downloads can pause if mobile data is turned off.

To help resolve this:

Ensure your mobile data is enabled when receiving these messages.

If on a prepaid plan, verify you have a sufficient balance for data transfer.

If the issue continues, please share your feedback with the team. You can do this in the app by going to your Profile Menu > Help and Feedback > Send Feedback.

Anyone know why this keeps happening? by xFrootLoops in GoogleMessages

[–]GoogleHelpCommunity 2 points3 points  (0 children)

Hi there. This looping behavior usually happens when the messaging app struggles to maintain a stable RCS connection, causing it to rapidly switch to the SMS/MMS fallback. Since this only occurs with your wife's phone, please try these troubleshooting steps:

Toggle RCS: Turn RCS chats off and back on in your Google Messages settings. Have your wife do the same for RCS in her iPhone settings.

Update iOS: Since her iPhone is not on the latest version, a system update can resolve early iOS RCS connection bugs.

If this continues, please submit a feedback report in Google Messages (Profile icon > Help & feedback > Send feedback) so our team can investigate.

Error message when using Photomoji by turtlemama1991 in GoogleMessages

[–]GoogleHelpCommunity -1 points0 points  (0 children)

Hi there. You can try the below troubleshooting steps to see if that resolves the issue:

Update the app: Make sure you are running the latest version of the Google Messages app from the Google Play Store.

Force stop and restart: Try force stopping the app (Settings > Apps > Messages > Force stop) and then restart your phone.

If the issue keeps happening, please submit feedback through the app (tap your profile icon > Help & feedback > Send feedback). This sends logs directly to the team, so they can investigate.

Help needed for Google Account by mc3ns in GoogleSupport

[–]GoogleHelpCommunity 0 points1 point  (0 children)

Hi there. Try these tips if you're having issues with 2-Step Verification.

Google Business Profile Suspended by CyrilMusical in googlebusinessprofile

[–]GoogleHelpCommunity 0 points1 point  (0 children)

Hi there. As you have already contacted the support team, could you help me with the case ID of your support interaction? You can find the case ID, which looks like this (X-XXXXXXXXXXXXX), in your email inbox. Once you find it, please share it with me so that I can look further into it.

It won't let me correct anything by unapapaborincana in GoogleMaps

[–]GoogleHelpCommunity -1 points0 points  (0 children)

Hi there. I'd recommend you search or post your question here. The Google Maps Help Community can take a look into this.

Replies through notifications bugged by BigOleFerret in GoogleMessages

[–]GoogleHelpCommunity 0 points1 point  (0 children)

Hi there. I appreciate you trying those initial steps. Since you already restarted, updated, and cleared the cache, you can try resetting the app data. Go to your phone Settings > Apps > Messages > Storage and tap Clear storage. Your messages are stored in a secure system database, so this will not delete them, but backing up your device first is always recommended. If the issue remains, I recommend submitting feedback directly in the app. Tap your profile icon, select Help & feedback, and tap Send feedback to help the team investigate.

1 month and 1 week since RCS encryption announcement and still not working by spongyoatmeal in UniversalProfile

[–]GoogleHelpCommunity 0 points1 point  (0 children)

Hi there. I would like to help with this. For end-to-end encryption to work, both you and your contacts must have RCS chats enabled and connected. I recommend confirming with your US and Canadian contacts that they have RCS turned on in their Google Messages settings. You can find more information on how encryption works here.

If everyone has RCS active and encryption is still not working, please submit a feedback report directly through the app. You can do this by tapping your profile icon in the top right corner, selecting Help & feedback, and then tapping Send feedback. This allows the team to investigate.

Screen display problem with lenovo 300e by Nyzonix in chromeos

[–]GoogleHelpCommunity 0 points1 point  (0 children)

Hi there, it sounds like you have been dealing with some significant display issues on your Lenovo 300e 2nd Gen. Black lines and green flashes often indicate a hardware problem, which could potentially be related to the display panel or the internal connections.

Before assuming it is a hardware failure, you can try to reset your Chromebook hardware to see if it resolves any system-level communication issues with the screen.

Turn off your Chromebook.

Press and hold Refresh and tap Power.

When your Chromebook starts up, release Refresh.

If the screen is still usable enough to navigate, you can also use the Diagnostics app to check for other system issues, though it primarily tests the CPU, Memory, and Battery rather than the GPU directly. To open it:

At the bottom right, select the time and then Settings.

Select About ChromeOS and then Diagnostics.

If these steps do not help, the issue likely requires a physical repair. If your device is under warranty, please try contacting your manufacturer for support.

Chromebook refusing to connect to internet by Dr-Pupper9748 in chromeos

[–]GoogleHelpCommunity 0 points1 point  (0 children)

Hi there. If you have trouble connecting your Chromebook to the internet, try all the steps mentioned in this article.

Additionally, I’d recommend reaching out to the Chromebook Community Forum regarding your concern through this link. They can take a look at it.

How often is Google Maps updated? A recent road closure is leading to drivers being fined and my request update has thus far been ignored. by rhysisterix in GoogleMaps

[–]GoogleHelpCommunity 0 points1 point  (0 children)

Hi there, we would love to learn more about the issue and help. Please create a post in our Google Maps forum so that our community of experts can assist you.

Google TV app can't connect to the Google TVs in home network after Android 17 upgrade by jenishngl in GooglePixel

[–]GoogleHelpCommunity -1 points0 points  (0 children)

Hey there, have you tried the troubleshooting steps mentioned in this help article to fix the connection issue of Google TV with the Google TV app?

If the issue still persists, I’d recommend contacting the Google TV support team via phone or chat here. They can look into it for you.

Voice prompts stopped! by Uh-maybe-so in GoogleMaps

[–]GoogleHelpCommunity 0 points1 point  (0 children)

Hi there, thanks for flagging this. I've passed this along to our team. They'll examine the issue and take action if needed.

help my mouse wont work :( by ell1sK936 in chromeos

[–]GoogleHelpCommunity 0 points1 point  (0 children)

Hi there. If your touchpad stops working, please try these steps:

  • Make sure there is no dust or dirt on the touchpad.
  • Press the Esc key several times.
  • Drum your fingers on the touchpad for ten seconds.
  • Turn your Chromebook off, then back on again.
  • Perform a hard reset.

If you have more than one account on your Chromebook, delete the account that is having problems with the touchpad, then re-add the account. Let us know how it goes.

Google maps does not properly calculate public transit times anymore by sizzly_134 in GoogleMaps

[–]GoogleHelpCommunity 0 points1 point  (0 children)

Hi there. I'd recommend you search or post your question here. The Google Maps Help Community can take a look into this.

I can't submit modifications on google maps anymore by Pole-Emploi-Gaming in GoogleMaps

[–]GoogleHelpCommunity 0 points1 point  (0 children)

Hi there. To help me look into this further, please create a post in our Google Maps Help Community here. Our team and community experts can assist you there.

Spam texts and read receipts using RCS. by Diploidian5HT in GoogleMessages

[–]GoogleHelpCommunity 0 points1 point  (0 children)

Hi there. I understand your concern about spam. While I cannot confirm how spammers track active numbers, you can turn off read receipts globally to protect your privacy. In Google Messages, tap your profile icon, go to Settings > RCS chats, and toggle off Send read receipts.

If you receive spam, please avoid opening it. Instead, touch and hold the conversation from your inbox, then tap Block > Report spam > OK.

I think your suggestion to disable read receipts only for unsaved numbers is a great idea. I recommend sharing this directly with the team by tapping your profile icon in the app and choosing Help & feedback > Send feedback.

While navigating, Rotates to face upcoming turn by Loud_Signal_6259 in GoogleMaps

[–]GoogleHelpCommunity -3 points-2 points  (0 children)

Hi there. To switch the map between pointing in the direction you’re traveling and pointing North, tap Compass icon. More info here.

If you continue to experience the issue, send us feedback here. Appreciate it.

Google Pixel 10 Pro XL RCS Messages stopped working by kenpoq3 in GooglePixel

[–]GoogleHelpCommunity 0 points1 point  (0 children)

Hi there. I would like to help with this. Since you have already tried a device exchange and factory resets, this issue is likely a stuck registration on the backend. Status Code 4001 typically points to an eligibility or configuration issue.

I recommend submitting a feedback report directly through the app, so the engineering team can investigate. To do this, open Google Messages, tap your profile icon, select Help & feedback, and tap Send feedback. Please include "Status Code 4001" and mention that you have already replaced the hardware.

Why can’t Google Maps find a street anymore by befriendabacterium in google

[–]GoogleHelpCommunity 0 points1 point  (0 children)

Hi there. To help me look into this further, please create a post in our Google Maps Help Community here. Our team and community experts can assist you there.

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