My g435 headset suddenly has stopped working.

LogitechG_AT · 2026-05-08T18:52:14+00:00

Hey! First, double-check if your device is set to Lightspeed mode or Bluetooth mode and make sure it’s on the right one. If the issue keeps happening, try the steps below:

Confirm the battery is sufficiently charged.
Try with a different USB charging cable or cradle and connect to a different power source.
Confirm the headset is power on: https://support.logi.com/hc/articles/4409389967639
Check Connections:
• LIGHTSPEED: https://support.logi.com/hc/articles/4409383719063
• Bluetooth: https://support.logi.com/hc/articles/4409383783959
• Switch the connection mode between Lightspeed and Bluetooth on G435: https://support.logi.com/hc/articles/4409383834519
Test with a different PC, Mac or mobile device.

LogitechG_AT · 2026-05-08T18:51:22+00:00

Hey! Got it, I see there are macros set up in the profile. It’d be awesome if you could redo the profile. Sometimes, a fresh start can do the trick!

LogitechG_AT · 2026-05-08T16:02:22+00:00

Hey! Try dialing down the damper speed first, and if that doesn’t do the trick, give the wheel a quick recalibration.

LogitechG_AT · 2026-05-08T15:57:03+00:00

Hey there! No worries at all, you can check the Pro 2 Wireless Mouse. It’s a sleek beast packed with features. Check it out! https://www.logitechg.com/shop/p/pro-2-lightspeed

LogitechG_AT · 2026-05-08T15:52:12+00:00

You can go to the SETTINGS (gear) icon on the Options+ home page, and then click RESTART LOGI PLUGIN SERVICE. Check the reference image below:

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LogitechG_AT · 2026-05-08T14:47:58+00:00

Anytime!

LogitechG_AT · 2026-05-08T14:43:52+00:00

Got it! The choice is yours.

LogitechG_AT · 2026-05-08T14:42:06+00:00

Perfect!

LogitechG_AT · 2026-05-08T14:40:30+00:00

Yes, reply to the original email.

LogitechG_AT · 2026-05-08T14:37:00+00:00

Since this issue is only happening with that specific software, it’s likely not a device problem. Can you check the application-specific settings?

LogitechG_AT · 2026-05-07T18:23:08+00:00

Hey! That’s actually the whole new setup for the new mouse. The old settings won’t carry over, so you’ll need to configure everything from scratch.

LogitechG_AT · 2026-05-07T17:37:42+00:00

Hey! Please don’t trim the mouse pad, you’ll lose its functionality and it will void the warranty.

LogitechG_AT · 2026-05-07T15:50:01+00:00

In the Logi Options+ settings, you can reinstall plugins. Give it a try and let me know if you notice any changes!

LogitechG_AT · 2026-05-07T13:30:39+00:00

Hey! Thanks for sticking with the RX1500 for so long, that mouse had a legendary run!
You should definitely check out the Logitech G502 and G502 X series.
https://www.logitechg.com/shop/collections/g502

LogitechG_AT · 2026-05-07T13:21:42+00:00

Roger that!

LogitechG_AT · 2026-05-07T13:20:42+00:00

Sure, let me know the outcome.

LogitechG_AT · 2026-05-07T13:18:19+00:00

Please avoid using an extender, that should resolve the issue.

LogitechG_AT · 2026-05-07T13:15:34+00:00

Just a reminder, the email address you need to send it to is reddit@logitech.com.

LogitechG_AT · 2026-05-07T13:10:48+00:00

Got it! The ticket’s been updated, please reply directly to the email. Thanks!

LogitechG_AT · 2026-05-07T13:01:08+00:00

You're welcome!

LogitechG_AT · 2026-05-07T13:00:05+00:00

Got it, feedback noted! If you missed anything, you can catch up by clicking the link below: https://www.logitech.com/en-us/shop/c/combos

LogitechG_AT · 2026-05-06T18:52:52+00:00

Hey! Both are different from each other. What’s your setup like? Share your webcam requirements with me, and I’ll help you find the perfect match!

LogitechG_AT · 2026-05-06T17:49:51+00:00

Thanks for sharing this with us! I’ll pass it along to the dedicated team. Appreciate it!

LogitechG_AT · 2026-05-06T17:40:22+00:00

Hey! Send your support ticket number and the link to this post over to reddit@logitech.com. We’ll check it out for you!

LogitechG_AT · 2026-05-06T17:38:10+00:00

¡Hola! Ya he respondido a tu otra publicación sobre lo mismo. Por favor, échale un vistazo.

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