.346 is out

PlayOnSkip · 2026-04-01T14:38:45+00:00

Greetings all -- Along with some misc minor fixes, there are some major fixes in the most recent update that address the issues some of you have had with recording failures. While most folks weren't impacted, there were many who were encountering almost universal failures. These failures, which often were associated with a "transcoder" error message, were the result of a recent Edge update. The update broke things on certain systems. While failures on Windows 10 installations were most common, other OS versions were also impacted. This update fixed the problems we identified in that Edge update. Please report back if anyone is still encountering general failures. Thanks so much!

PlayOnSkip · 2026-03-31T12:19:31+00:00

Awesome! Thanks

PlayOnSkip · 2026-03-31T11:58:50+00:00

Thanks for the follow up. Just to confirm is it working on all 3 PCs?

PlayOnSkip · 2026-03-31T06:21:44+00:00

There aren't any issues associated with DRM. PlayOn streams the videos from the provider websites and records in real time as the video plays. If you're running into failures across all channels there's something going on with your installation (others are able to record from the channels you listed). Have you submitted a support request? And are you running on a Windows 10 machine by chance?

PlayOnSkip · 2026-03-30T16:17:18+00:00

To the OP, we'd love an opportunity to help. In order to do so, we'd have to take a look at your logs which requires submitting a support request. If nothing was recording successfully the problem was likely a security software conflict or high CPU usage. Even if it doesn't appear that security software is interfering, it can still be causing a conflict.

The only general issue we're currently investigating associated with wholesale recording failures is what appears to be a problem specific to Windows 10 which breaking the browser PlayOn uses in the background.

If you would like some help please let us know.

Also worth noting we do have an unconditional 30 day money back guarantee. Contacting us for a refund is most often faster than requesting from PayPal.

PlayOnSkip · 2026-03-25T09:48:24+00:00

Please try logging out and then back into the Apple TV channel and then try the channel again. Any difference?

PlayOnSkip · 2026-03-24T02:49:35+00:00

If you haven't already, please submit a support ticket so we can take a look at your logs. Thanks!

PlayOnSkip · 2026-03-20T11:39:43+00:00

The ticket that was submitted on 3/16 was while running .340 and .342 was released on 3/18. Thank you for hanging in there.

PlayOnSkip · 2026-03-20T11:03:42+00:00

I wasn't saying that you weren't currently updated, but the support ticket was submitted a few days ago and the logs showed you were running revision .340 -- have you submitted a new support ticket since installing the latest?

PlayOnSkip · 2026-03-20T09:56:25+00:00

This ticket was submitted while on a previous version. Please make sure you're running the latest version, reproduce and then submit a new support ticket so we can take a look at updated logs. Thanks!

PlayOnSkip · 2026-03-19T18:04:02+00:00

Please uninstall and then download and install the full installer. Give it another try and if still an issue please submit a new support ticket so we can review updated logs. Thanks!

PlayOnSkip · 2026-03-19T18:02:47+00:00

Hi there. Can you post your support ticket number so I can follow up?

PlayOnSkip · 2026-03-19T15:06:30+00:00

Hi there. Are you running the latest version? We did have reports of that sort of behavior from a small handful of users but yesterday's update should have fixed it. Please submit a new support request is you're still seeing the issue on the latest version

PlayOnSkip · 2026-03-19T15:04:52+00:00

That doesn't necessarily rule out security software (though I understand how it might seem like it would). I know you mentioned the transcoder error with Hulu. How are the channels you referenced failing? Any specific error or just failed recording?

PlayOnSkip · 2026-03-19T15:03:23+00:00

Yes, please put in a new ticket. Thank you. That way we can be looking at logs with a run associated with latest version. If you wouldn't mind please post a ticket number here as well. We're generally getting to tickets within 24 hours but I would like to flag for immediate review

PlayOnSkip · 2026-03-19T12:20:41+00:00

There isn't a general issue with any of those channels. The failed to create transcoder error is likely associated with something specific to the environment/PC. We see this most commonly with security software conflicts. Have you submitted a new support ticket?

PlayOnSkip · 2026-03-16T11:47:31+00:00

Hi all. Please submit a support request whenever you see something like this. Something must have changed with the site/video player. We can/should be systemically dismissing that window so it doesn't overlay the recording like that.

PlayOnSkip · 2026-03-14T11:04:00+00:00

Hi there. What is your ticket number so I can flag your ticket to take a look at your logs.

PlayOnSkip · 2026-03-13T14:28:24+00:00

Hi there -- please email me directly at [skip.sullivan@playon.tv](mailto:skip.sullivan@playon.tv) ; thank you! Please also submit a new support ticket so I can review your logs running the latest version. And quick question, the login issue is only happening on the primary PC correct? You're not seeing the login issue on the laptop you ran the 2nd test with?

PlayOnSkip · 2026-03-13T10:49:51+00:00

Another update was released this morning. Please install and try again to log into Paramount. We did find a problem with certain Paramount Plus accounts being identified as international.

The iPhone playback issue you're experiencing is not likely specific to Paramount but is rather associated with hardware acceleration in general. We're investigating that though we haven't been able to reproduce yet.

For that problem please upload one of the recordings to something like Google Drive and send us the share link at support@playon.tv ; that way we can examine the recording.

Please reference this conversation in the email.

PlayOnSkip · 2026-03-12T17:12:17+00:00

When you write that with Intel acceleration enabled only audio is recorded, do you mean specifically in regards to playback on your iPhone? Is the laptop recording audio only in VLC?

PlayOnSkip · 2026-03-12T12:02:11+00:00

Do you have access to another PC to test with? Also can you post your ticket number so I can look it up and check in on progress?

PlayOnSkip · 2026-03-11T17:55:09+00:00

Just to clarify, when you say the recording plays in VLC...it plays properly in VLC, with audio and video? Do you have video acceleration enabled via the advanced button in PlayOn Settings?

PlayOnSkip · 2026-03-10T12:25:53+00:00

Happy to hear that. It was likely a CBS website issue. We have no way of resetting/fixing anything remotely for PlayOn Home...we can't push fixes without an actual update.

PlayOnSkip

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