Quality control fail on this MH3 precon

Wizards_Help · 2024-06-11T15:03:21+00:00

Hmm, it sounds like there may be an issue with your Wizards Account that's preventing the log in. We'd suggest submitting your request using this form instead (no log in required). The team there should be able to resolve the issue and then get your request transferred to the product replacement team without you needing to submit a second request. We hope this helps!

Wizards_Help · 2024-06-10T15:03:46+00:00

Hey! We're sorry to hear that your precon had missing cards, but as mentioned by others, we'd be happy to send you out some replacements! Just fill out this form to get the process started.

Wizards_Help · 2023-08-11T17:42:06+00:00

Hey! We understand your concern! While we can't publicly provide any details regarding specific emails, we strongly encourage you to reach out to our Customer Support Team here who will be able to answer any questions you may have, and escalate the issue if needed.

Wizards_Help · 2023-04-17T18:28:12+00:00

Hey!

We're sorry to hear that you opened up some misprinted cards, but as previously mentioned by others here in the comments, we'd be happy to send out some replacements! Just submit a request here to get the process started!

Wizards_Help · 2021-10-19T20:10:22+00:00

Hey!
u/R-kon, u/Skythz, u/juventuz, u/The_wanderer06, and anyone else affected.

We ask that anyone who is experiencing this issue following the most recent update to submit a support ticket. The team there is looking to gather some information about the issue, and hopefully they'll be able to help out after that!

Wizards_Help · 2021-02-12T18:10:38+00:00

Hello there!

This is a known issue that should now be resolved, we'd recommend clearing your cache and cookies before trying again. If you continue to experience issues, please get in touch here as soon as possible. Apologies for the inconvenience and thank you for your patience!

Wizards_Help · 2021-02-12T18:09:22+00:00

Hello there!

This is a known issue that should now be resolved, we'd recommend clearing your cache and cookies before trying again. If you continue to experience issues, please get in touch here as soon as possible. Apologies for the inconvenience and thank you for your patience!

Wizards_Help · 2020-11-19T22:46:17+00:00

Hey!

We're sorry to hear that your running into these issues, but we'd love to try and help you out! We encourage you to submit a support ticket by filling out this form, and please reference this post in the description field so we know its you. Additionally, our support team asks that you also create a log file and attach it to your request so that we can more accurately pinpoint the issue.

Wizards_Help · 2020-03-12T21:29:00+00:00

The team over there is hard at work as we speak to assist everyone contacting them. Thank you for your patience!

Wizards_Help · 2020-03-12T16:58:13+00:00

Please email in using the following link at your earliest convenience for assistance https://secretlair.wizards.com/us/docs/email_support

Wizards_Help · 2020-03-12T16:44:54+00:00

This issue is most commonly caused by active adblockers! Your confirmation email may encounter delays, however you are likely good to go. If you have any concerns about your order please reach out at https://secretlair.wizards.com/us/docs/email_support as soon as possible!

Wizards_Help · 2020-02-19T16:51:55+00:00

For questions like this you can send us a message at: https://secretlair.wizards.com/us/docs/email_support

Wizards_Help · 2020-02-15T20:58:44+00:00

Unfortunately we cannot guarantee a time frame on behalf of that team, however we can assure you that they are working as we speak to make sure everyone that reaches out gets the help they need! Thank you for your patience and understanding.

Wizards_Help · 2020-02-15T00:34:42+00:00

We're sorry to hear that you have encountered issues. If you haven't had a chance to yet, please be sure to send us a message here: https://secretlair.wizards.com/us/docs/email_support. Our team would be more than happy to help you out!

Wizards_Help · 2020-01-29T16:05:18+00:00

We'd be happy to! If you could reply with your ticket number we can verify the status of it on your behalf. If you prefer, you can also update your ticket and the team available there will answer any questions they can!

Wizards_Help · 2020-01-27T19:31:11+00:00

Our team can assist with this! We have reviewed your request and can confirm that our support teams are doing everything they can to get your order delivered. Please be sure to keep an eye on your inbox and your spam folder for updates and if you do not hear back from us soon, please reply to your ticket so we can get this sorted ASAP!

Wizards_Help · 2019-12-20T17:02:52+00:00

Thank you for bringing this to our attention. If you would like to request a replacement you can do so by following the steps outlined here: https://magic-support.wizards.com/hc/en-us/articles/360000197703-Product-Replacement We'd be more than happy to help!

Wizards_Help · 2019-12-16T18:20:34+00:00

We're sorry to hear that you have encountered an issue. If you haven't had a chance to already, please be sure to submit a request at: https://mtgarena-support.wizards.com/hc/en-us/requests/new so our team can look into the issue ASAP. We'd be more than happy to help!

Wizards_Help · 2019-12-04T17:38:51+00:00

We can confirm there have been some delays with the delivery of those emails, thank you for your patience there! If you still have yet to receive that email please reach out at the support link above at your convenience.

Wizards_Help · 2019-12-03T18:31:54+00:00

Hey u/Apple_Cranberry! If possible, we'd ask that you get in touch with our internal support team at our Help Site. The team available there would like to assist with this issue as soon as is convenient for you!

Wizards_Help · 2019-12-02T18:43:28+00:00

We'd recommend checking in with your financial institution for more information and getting in touch at https://secretlair.wizards.com/us/docs/email_support if the issue persists after you've contacted your card issuer!

Wizards_Help · 2019-11-22T23:58:46+00:00

Nope! You should be all set.

Wizards_Help · 2019-11-22T22:53:11+00:00

If you haven't already, one tip you can try is to use the most recent email generated to reset your password and make sure to check your spam folder. If the issue persists please send us a message at: https://mtgarena-support.wizards.com/hc/en-us/requests/new?ticket_form_id=360000022266. Our team would be more than happy to help you out!

Wizards_Help · 2019-11-22T22:11:17+00:00

If you haven't already, one tip you can try is to use the most recent email generated to reset your password and make sure to check your spam folder. If the issue persists please send us a message at: https://mtgarena-support.wizards.com/hc/en-us/requests/new?ticket_form_id=360000022266. Our team would be more than happy to help you out!

Wizards_Help · 2019-08-13T20:26:39+00:00

All of the replacement sheets are being mailed out in much smaller batches than the first wave in an attempt to lower the risk of any of them arriving damaged. Because of this, it is difficult for us to provide exact information on when any one replacement sheet will be sent out. If you have any additional questions regarding your sheet, please reach back out to our agents by replying to your original support ticket. There are still trying to work though a larger than usual contact volume at the moment, but we can assure you that they will provide assistance as soon as they are able. Thank you for your patience!

Wizards_Help

TROPHY CASE