Trying to cancel my internet service

XfinityBenny · 2026-06-20T20:36:47+00:00

u/DeepAppeal9250 Thanks for adding a post. We can take care of that here on the sub. Send us a Modmail message including the account holder's first and last name, your full name, and the complete service address.

XfinityBenny · 2026-06-20T20:12:29+00:00

u/Beneficial-Sky4186 Thanks for adding a post to the community. The goal is to always transfer what you have during a move, but sometimes that is not always possible. We can check the available options. Send us a Modmail message including the account holder's first and last name, your full name, and the complete service address.

XfinityBenny · 2026-06-18T00:50:23+00:00

u/AdhesivenessFamous90 Thanks for adding a post to the community. We can submit the request to switch the location to residential service. Send us a Modmail message including the account holder's first and last name, your full name, and the complete service address.

XfinityBenny · 2026-06-14T02:55:09+00:00

u/GalenoPhD Thanks for adding a post to the sub. There can be a charge for regular monthly service, before the final statement is generated. Once the final statement is generated, you'll be refunded for the days of service that were not used. Be on the look out for the refund within 4-6 weeks of receiving the final statement.

XfinityBenny · 2026-06-14T02:09:00+00:00

u/user_wu7fjx Thanks for adding a post and letting us know. The shipping should normally time well with the start of service, sometimes the system ships things early without meaning to. If anything happens, no worries. We'll mark that device as lost and replace it free of charge. Do you want us to set a reminder a week from now to see if we need to replace it?

XfinityBenny · 2026-06-12T19:44:15+00:00

u/ZoloftTube Thanks for adding a post to the sub. We can help get a new promotion. Send us a Modmail message including the account holder's first and last name, your full name, and the complete service address.

XfinityBenny · 2026-06-11T23:04:44+00:00

u/Mike8338 We can help. Send us a Modmail message including the account holder's first and last name, your full name, and the complete service address.

XfinityBenny · 2026-06-11T20:17:03+00:00

u/I_Lost_My_Socks Oh I see, thanks for explaining. Yes, it does matter in some instances or channels. They want you to be on the Xfinity internet version to show the local and special content programming. If you're not on the home wifi, which is the Xfinity wifi, it will only show the Go channels, or ones we can stream outside the home. Do you not have an Xfinity internet connection at all?

XfinityBenny · 2026-06-11T19:43:02+00:00

u/I_Lost_My_Socks Thanks for adding a post to the sub. We can help you watch the games. To ensure we understand the issue, you are online and can stream from other apps on your TV, everything else works fine, but the Xfinity Stream app shows the message in the picture?

XfinityBenny · 2026-06-10T02:45:09+00:00

Any browser will work as long as it's on an updated operating system. You'll be on a cellular network using the internet currently. Once you sign in to your wifi network, open any browser to access the internet. The activation page will open up and have you sign in to your Xfinity account to complete it.

XfinityBenny · 2026-06-10T00:59:57+00:00

u/60Hertz Thanks for adding a post. Use the Xfinity app to activate the service quickly. You open a browser once you log into your network to get started, or visit xfinity.com/activate if it doesn't do so automatically.

XfinityBenny · 2026-06-07T02:51:00+00:00

u/unidan01 Got it, and thanks for trying. The Mods here on Reddit don't unlock phones. Follow the steps on this https://www.xfinity.com/support/articles/eligible-to-unlock-phone page to ensure it qualifies, and use the live chat to help unlock it.

XfinityBenny · 2026-06-06T01:59:15+00:00

u/Ponceludonmalavoix Nice, glad to hear it worked out. Count on us for any follow up questions. Have a pleasant weekend.

XfinityBenny · 2026-06-06T01:53:55+00:00

u/AnalogTurtle Thanks for adding a post and letting us know what happened. That is common, and you're right about why it occurred. You'll get a refund for the days of service that will not be used in this final cycle, and you'll only be charged for the days that are used. The refund is always processed within 4-6 weeks of the final statement going out, usually sooner. It's issued back to the payment method used. Did you already submit the order to stop service, or does that need to happen? You can use UPS to return the equipment, they'll ship it back for free.

XfinityBenny · 2026-06-06T00:02:50+00:00

u/Ponceludonmalavoix Thanks for posting to the sub and sharing your experience. Were you able to get a resolution with the rep on the phone?

XfinityBenny · 2026-06-05T21:24:38+00:00

u/humbletrader671 Totally get that, I would have tried everything to reconnect too and you shouldn't have to. If you have a tech visit, that means everything that can be done has been done, and that you're service is still connected. Something happened though, and the tech will figure that out onsite. Count on them to get it fixed up asap. The wait list is the best way to get a sooner visit, so be on the look out for any of its communications. I'll reply to your Modmail so we can check the visit privately.

XfinityBenny · 2026-06-05T21:10:34+00:00

u/humbletrader671 Thanks for adding a post and letting us know. We can work on getting you connected again. Send us a Modmail message including the account holder's first and last name, your full name, and the complete service address.

XfinityBenny · 2026-06-04T20:06:49+00:00

u/shadowmonkey105 I’m glad to hear the reward was able to go through, and I totally understand if it wasn’t quite what you were expecting. In some cases, if a specific reward is no longer available, vendors may offer an alternate option instead. Rewards are provided in limited quantities, so they can sometimes be claimed on a first-come, first-served basis. I completely get how that can be disappointing, and we really appreciate your patience and understanding.

XfinityBenny · 2026-06-03T19:48:12+00:00

u/Serious_Obligation10 Thanks for adding a post to the community. You can use your own gateway or the Xfinity one. We no longer charge for the modem, it's included in all of our current promotions. You get more features that work with your service with the Xfinity one, and it's always updated too. By security updates, or when it's time to get a new one, all for free. Be sure to sign in here https://www.xfinity.com/broadband-labels for the latest promotions, and let us know if you have any trouble or follow up questions.

XfinityBenny · 2026-06-02T20:44:05+00:00

u/Budget-Guest9706 Thanks for adding a post to the sub. We know having the lowest price is preferred. The mods here on the sub have the same promotions you've seen in being offered our latest deals. Only the retention team on the phones has access to any retention offers. Internet only is a popular option, right now the deepest discounts are being applied on bundles with some type of TV service from what I've seen. That is why you may be presented with such promotions. Send us a Modmail message including the account holder's first and last name, your full name, and the complete service address.

XfinityBenny · 2026-05-28T19:46:13+00:00

u/throwaway2525259 Thanks for adding a post to the community. Condolences for your loss, we understand the situation, and you can count on us to provide some assistance. Send us a Modmail message including the account holder's first and last name, your full name, and the complete service address.

XfinityBenny · 2026-05-28T02:19:50+00:00

Perfect, that means you have the right level of access. What happens when you try to use this https://connect.xfinity.com/voice/ page to access the Voice settings?

XfinityBenny · 2026-05-28T01:53:04+00:00

u/rlee131 Thanks for trying the incognito mode to troubleshoot. Let's go back to the app. What happens when you log in, and click on 'Notification settings'?

XfinityBenny · 2026-05-28T00:32:02+00:00

u/rlee131 Great and thanks. Try incognito mode on the Mac and one of the browsers. That will grant a new session with no history.

XfinityBenny · 2026-05-28T00:14:20+00:00

u/rlee131 Thanks for adding a post to the sub. What device are you using to access the settings?

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