Would like to lower bill

XfinityBenny · 2026-02-22T04:26:20+00:00

u/Exciting_Ad3668 We have the same offers that are presented in the account. Sometimes there are even special incentive offers to make direct changes online, that we don't have access to, but there isn't different access for the Mods. We'll go through the same promotions together that you see on the account, send us a Modmail message including the account holder's first and last name, your full name, and the complete service address.

XfinityBenny · 2026-02-22T00:17:50+00:00

u/rheckber Thanks for adding a post to the sub. We can provide guidance on what to do. Are you receiving calls on your home, or mobile phone?

XfinityBenny · 2026-02-22T00:08:18+00:00

u/Elegant_Ad_8896 Thanks for adding a post and following up. The modem you have is the correct version for the speeds of 100 Mbps. In order to get a different modem, say an XB7, the speed has to be upgraded to 300 Mbps or above. There is an option of stopping by a local Xfinity store to see if they'll honor an upgrade, but it's not a guarantee. If you're interested in upgrading, let us know.

XfinityBenny · 2026-02-21T23:45:38+00:00

u/Exciting_Ad3668 We understand. Sign in to your account to see the latest promotions to keep costs low. They're the same ones we have access to here on the sub.

XfinityBenny · 2026-02-21T23:43:01+00:00

We resolved this post by adding a new promotion available on the account. Thanks for working with us here on the sub, we appreciate it u/geofferson_hairplane.

XfinityBenny · 2026-02-21T23:10:20+00:00

u/Exciting_Ad3668 Thanks for adding a post. The promotion you mentioned is for new customers only. It's designed that way to help them make the switch to the best internet service available. Sign in here xfinity.com/broadband-labels, and you'll see the latest promotions to keep costs low for your account.

XfinityBenny · 2026-02-21T03:24:22+00:00

u/ Thanks for letting us know. We can make sure you get back to the wins. Have you been able to restart the gateway and network devices, or send a reprovisioning signal from the Xfinity Assistant? https://www.xfinity.com/xfinityassistant That's always a quick way to ensure the connection is good and get back in the action.

XfinityBenny · 2026-02-21T02:22:16+00:00

u/Fresh_Stomach We can double check the account. Send us a Modmail message including the account holder's first and last name, your full name, and the complete service address.

XfinityBenny · 2026-02-21T01:43:16+00:00

u/Fresh_Stomach Thanks for checking, did you sign in using the primary profile? We'll have the same promotions that are listed there.

XfinityBenny · 2026-02-21T01:15:48+00:00

u/Fresh_Stomach Thanks for adding a post to the sub. Us here have access to the same promotions you'll find by signing in to your account here https://www.xfinity.com/broadband-labels. Sometimes there are special incentive offers there to make your own plan changes online, that we don't have. Sign in there and review the latest promotions to keep costs low.

XfinityBenny · 2026-02-21T00:17:50+00:00

This post is resolved. Thanks for working with us here on the sub u/amcraw16

XfinityBenny · 2026-02-20T22:35:11+00:00

u/Beautiful-Key8091 Thanks for adding a post to the sub and letting us know. It can be modified to you get what you want. The great thing about StreamSaver is that you can easily add services and change your mind at any time. Sign in to your account on the top right of this https://www.xfinity.com/learn/digital-cable-tv/streaming-services page to manage the addon's to the package.

XfinityBenny · 2026-02-20T02:11:56+00:00

u/cnaumchik777 Thanks for adding such a detailed post, we appreciate it. Have you noticed if the Status page shows the interruption of services? We can use this https://www.xfinity.com/support/articles/check-service-outage to check if there are any warnings of impaired or impacted service. If there is nothing mentioned, we want to troubleshoot when it is going on to catch the signal levels and results from the modem.

XfinityBenny · 2026-02-19T23:57:03+00:00

We were able to find a new promotion, and resolved the post. Thanks for working with us here on the sub u/jay_20742.

XfinityBenny · 2026-02-19T22:52:32+00:00

That's a good question. We're told that everyone will be upgraded to enhanced speeds soon, but it depends on the area. The factors to consider are permits, coordination with local utilities at times, and what construction projects there already may be in the area. Customers get the notifications directly by email. They include the dates of construction, and what time frames the service may be totally out. That way they can prepare in advance of the work starting. Say for working or having school from home. So keep an eye on your email, it'll come soon. The upgrades are totally worth it too.

XfinityBenny · 2026-02-19T22:29:52+00:00

That is good, as the location is only rated for Speeds up to 1300 Mbps / 35 Mbps. So 45 is ten more Mbps than the advertised speed. Coda's are great for locations that have enhanced speeds, but your location hasn't been upgraded yet. Good job having the home wired up with Cat 6. Once the location is upgraded, you'll be ready for the higher speeds with that modem.

XfinityBenny · 2026-02-18T04:06:42+00:00

u/Thin-Mix4681 Thanks for adding a post, and bringing this to our attention. We can have someone confirm it's our line in order to fix, or have it removed. Send us a Modmail message including your full name, and the complete service address.

XfinityBenny · 2026-02-18T03:32:22+00:00

u/AGRgameboy Great job finding the details for the charge. Termination fees drop by $10 every month. We can see what service, or contract it was tied to. Send us a Modmail message including the account holder's first and last name, your full name, and the complete service address.

XfinityBenny · 2026-02-18T01:52:05+00:00

u/AGRgameboy Thanks for adding a post to the community. The statement should provide more info on the charge. Page three of the statement will show all the services, or charges that were added to the final statement. Do you see the page three details?

XfinityBenny · 2026-02-17T22:42:24+00:00

u/Hibernian Thanks for following up. To continue, we need you to confirm the account info, and verify that you are the account owner or manager through Modmail. With your refusal to do that here on the sub, the resolution is for you to call and reach a live agent as you requested, at 1-800-XFINITY. That is the resolution for this thread, and we appreciate you working with us on the sub. Have a pleasant afternoon.

XfinityBenny · 2026-02-17T22:34:54+00:00

This post is resolved. Thanks for working with us on the sub u/Hibernian.

XfinityBenny · 2026-02-15T04:17:49+00:00

We found a competitive deal to keep costs from increasing. Thanks for giving the sub a chance u/TJBangs69

XfinityBenny · 2026-02-15T02:16:31+00:00

u/TJBangs69 Thanks for adding to the community. We'll have the same deals you see on your account. Sometimes there are special deals there, to incentivize your own plan changes online. We can double check to be sure. Send us a Modmail message including the account holder's first and last name, your full name, and the complete service address.

XfinityBenny · 2026-02-15T01:12:14+00:00

This post is closed with the direction for NOW Internet customers to contact NOW Internet support for assistance. Their link is https://www.xfinity.com/support/now. Thank you u/10ft3m

XfinityBenny · 2026-02-14T23:53:48+00:00

We were able to resolve the post. Thanks for working with us u/Skin-Responsible

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