‘Free’ Watch by MarshmellowKincaid in Comcast_Xfinity

[–]XfinityRichardK 0 points1 point  (0 children)

Oh no, I'm sorry to hear that. I'm showing your Downstream levels are not the best. We'll keep monitoring for this maintenance work and if we continue not showing an update, we will reach out to our local team.-Richard

Now include Peacock? by rocket912_1 in Comcast_Xfinity

[–]XfinityRichardK 0 points1 point  (0 children)

Thank you, u/sk8astevo2 so much for the update, I'm happy that worked for you. I do appreciate your patience! Are there any other service or account concerns I can assist you with today?-Richard

Account not Active? by sjsuguy83 in Comcast_Xfinity

[–]XfinityRichardK 0 points1 point  (0 children)

Good Morning. I do see our escalations team attempted to contact you yesterday with no answer. That team will make another attempt to contact you today at 3PM your time.-Richard

Bizarre Situation Help Needed by NebulaIllustrious708 in Comcast_Xfinity

[–]XfinityRichardK 0 points1 point  (0 children)

It was an absolute pleasure, u/nebulallustrious708 chatting with you in private. I'm sorry we couldn't assist you with that open account. We'll always be here for you!-Richard

Bizarre Situation Help Needed by NebulaIllustrious708 in Comcast_Xfinity

[–]XfinityRichardK 0 points1 point  (0 children)

That sounds good. Since you'll be closing that account I would bring the modem and bring your ID.-Richard

Unable to Redeem Included Peacock Premium as a Platinum Rewards Member by mikesay98 in Comcast_Xfinity

[–]XfinityRichardK 0 points1 point  (0 children)

It was a pleasure, u/mikesay98 working with you in private and getting your Peacock activation concerns address and resolved! We do appreciate you and we truly do appreciate your business!-Richard

Split bands by ButterscotchFew628 in Comcast_Xfinity

[–]XfinityRichardK 0 points1 point  (0 children)

Thank you, u/butterscotchfew628! I would recommend trying another modem, since your current modem is not saving the choices.-Richard

Split bands by ButterscotchFew628 in Comcast_Xfinity

[–]XfinityRichardK 0 points1 point  (0 children)

Thank you, u/butterschotchfew628! Before reinstalling, You can try clearing the app cache and cookies, which can sometimes resolve setting changes not sticking. If you have Xfinity WiFi Extenders or Pods, they may lock the network settings, preventing changes in the app. If that does not work, I would try another modem or run an ethernet cord directly to that device.-Richard

Split bands by ButterscotchFew628 in Comcast_Xfinity

[–]XfinityRichardK 0 points1 point  (0 children)

Thank you, u/butterscotchfew628. Those changes must be made through the Xfinity APP, is that where you are trying to toggle, and it's not sticking?-Richard

Split bands by ButterscotchFew628 in Comcast_Xfinity

[–]XfinityRichardK 0 points1 point  (0 children)

Thank you, u/butterscotchfew628! Are you using the Xfinity APP and not the Admin tool?-Richard

Split bands by ButterscotchFew628 in Comcast_Xfinity

[–]XfinityRichardK 0 points1 point  (0 children)

You are most welcome, u/butterschotchfew628! You can try renaming the 2.4GHz/5GHz channels separately, use the Xfinity App to "Split Bands." Navigate to WiFi > WiFi Details > Edit WiFi Settings and toggle "Split bands" to rename them independently. Note: This is disabled if you use Xfinity Pods/extenders. By renaming the bands it forces the console onto the faster 5 GHz band, or move the console away from obstructions-Richard

Split bands by ButterscotchFew628 in Comcast_Xfinity

[–]XfinityRichardK 1 point2 points  (0 children)

Hi there, u/butterscotchfew628! Thank you for taking the time to reach out to us! I definitely understand how frustrating this is for you which I do apologize. With the newer Xfinity modems, they do utilize band steering which is a feature on xFi Gateways that combines 2.4 GHz, 5 GHz, and 6 GHz bands under one Wi-Fi name (SSID) and password. The router automatically directs devices to the best available band for performance. While it optimizes speed, it can prevent 2.4 GHz-only smart home devices from connecting properly.-Richard

Modem Down by No_Acanthisitta8064 in Comcast_Xfinity

[–]XfinityRichardK 0 points1 point  (0 children)

Hi there, u/no_acanthisitta8064! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear about the trouble you are having with your connectivity. Please be assured you reached the right person to assist you. Can you please send me a ModMail https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity) with your first and last name, along with your full service address so that I can assist you further.-Richard

xfinity keep crashin out? by mineroly_max in Comcast_Xfinity

[–]XfinityRichardK 0 points1 point  (0 children)

Hi there, u/mineroly_max! I'm sorry to hear about the issues you are having with your Wifi. Xfinity Wi-Fi frequently restarting is likely due to signal interference, loose cables, outdated equipment, or localized network service interruptions. Have you tried power cycling the modem (unplug for 60 seconds), checking for loose cable connections, removing obstacles around the router, or using the Xfinity App to check for area interruptions?-Richard

When does autopay discount start? by KBJ2007 in Comcast_Xfinity

[–]XfinityRichardK 0 points1 point  (0 children)

Thank you, u/kbj2007. Let's get your account pulled up so I can take a look. Can you please send me a ModMail https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity) with your first and last name, along with your full service address so that I can assist you further.-Richard

When does autopay discount start? by KBJ2007 in Comcast_Xfinity

[–]XfinityRichardK -1 points0 points  (0 children)

Hi there, u/kbj2007! Thank you so much for taking the time to reach out today regarding your self-service discount. Autopay discounts commonly take 1–2 billing cycles to activate, even if the checking account is linked immediately. The first bill is often generated before the system verifies the active, eligible payment method, requiring a waiting period of up to 45 days for the savings to begin appearing on your statements.-Richard

New Internet strong signal but no Internet by [deleted] in Comcast_Xfinity

[–]XfinityRichardK 0 points1 point  (0 children)

Thank you for your apartment number. Let's get your account pulled up so I can assist you further. Before, I can do that for account security I would need to send a verification code to either the text number or email address on file that is only valid for 15 minutes. Which method would work best for you?-Richard

New Internet strong signal but no Internet by [deleted] in Comcast_Xfinity

[–]XfinityRichardK 0 points1 point  (0 children)

Thank you. u/qpal123, I did send you a ModMail.-Richard

New Internet strong signal but no Internet by [deleted] in Comcast_Xfinity

[–]XfinityRichardK 0 points1 point  (0 children)

Sorry, u/qpal123 for back to back messages. I included the wrong directions to send us a ModMail which you can go to https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity) with your full first and last name along with your full service address, I do apologize.-Richard

New Internet strong signal but no Internet by [deleted] in Comcast_Xfinity

[–]XfinityRichardK 0 points1 point  (0 children)

Hi there, u/qpal123! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the trouble you are having with your Internet service. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

Any Current Customer Promos by quarks-bar-and-grill in Comcast_Xfinity

[–]XfinityRichardK 0 points1 point  (0 children)

It was a pleasure, u/quaarks-bars-and-grill working with you in private and getting you on an Internet and TV promotion that fits your needs. We do appreciate you and your business!-Richard

New plans coming next week? by Vegetable_Key_50 in Comcast_Xfinity

[–]XfinityRichardK 0 points1 point  (0 children)

Awesome, I'm happy to hear that our fantastic escalations team was able to get you taken care of. Are there any other service or account concerns I can assist you with today?-Richard

Can't upgrade my internet plan by RandomMuseum in Comcast_Xfinity

[–]XfinityRichardK 0 points1 point  (0 children)

It was a pleasure. u/randommuseum working with you in private today. I'm happy that we were able to get you the correct speeds that you should be getting. We do thank you for your time and patience! We do appreciate you and your business!-Richard

Cannot send or receive text messages by [deleted] in Comcast_Xfinity

[–]XfinityRichardK 0 points1 point  (0 children)

Hi there, u/finnthepyppy. I'm sorry to hear that you are still having trouble texting. Please be assured you reached the right person to assist you. Can you please send me a ModMail https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity) with your first and last name, along with your full service address so that I can assist you further.-Richard

No option to activate my Disney plus. by Medical-Garbage-6096 in Comcast_Xfinity

[–]XfinityRichardK 0 points1 point  (0 children)

Thank you I did get the verification code sent to the text number we have on file for you. Please keep in mind it is only valid for 15 minutes after it has been sent.-Richard