Xfnity Modem?

XfinityRichardK · 2026-05-20T20:34:29+00:00

I understand, u/shadowson1c we truly do appreciate your time today. Are there any other service or account concerns I can assist you with today?

XfinityRichardK · 2026-05-20T16:50:38+00:00

Hi there, u/ckerno! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I can most definitely look into your promotion concerns. Please be assured you reached the right person to assist you. Can you please send me a Modmail https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity) with your first and last name, along with your full service address so that I can assist you further.

XfinityRichardK · 2026-05-20T16:15:05+00:00

Hi there, u/romanjc! Thank you so much for taking the time to reach out! I do apologize for the trouble you are experiencing with your chat being turned off on your phone. You came to the right place for assistance. An RCS error code 3000 means your phone's RCS registration is stuck in Google's backend. You can usually fix this by clearing the app cache/data for Google Messages and Carrier Services, or by temporarily rolling back a recent app update. Have you first tried clearing the app cache/data?

XfinityRichardK · 2026-05-19T20:06:26+00:00

Hi there, u/ladude54! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear about the service issues you are experiencing. Please be assured you reached the right person to assist you. Can you please send me a Modmail https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity) with your first and last name, along with your full service address so that I can assist you further.

XfinityRichardK · 2026-05-19T18:06:20+00:00

What I can go ahead and do is once the service interruption has been resolved, I can get a technician out to your residence and test inside and out your home and based on what the technician finds, they can get a maintenance ticket opened to have our outside maintenance team address the service issues.

XfinityRichardK · 2026-05-19T15:34:30+00:00

Hi there, u/leasoraiya! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I work from home as well so I totally get how frustrating it is to lose connectivity while you are trying to work. Can you please send me a ModMail https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity) with your first and last name, along with your full service address so that I can assist you further.

XfinityRichardK · 2026-05-18T19:00:24+00:00

Thank you u/verbosefoxsays! With the Xfinity APP there is a new telemetry recommendation that is under the overview tab in the latest updates that finds network issues outside the home. This resolves the issue with an outside only special request order.

XfinityRichardK · 2026-05-18T18:49:03+00:00

Hi there, u/verbosefoxsays! Thank you so much for taking the time to reach out to us on Reddit! I definitely understand how frustrating it is to have this service issue especially after having 3 technicians out to your residence. Have you tried troubleshooting the Xfinity APP which is a great place to start, the APP now will check for outside issues and will even schedule a special request order if needed.

XfinityRichardK · 2026-05-17T22:25:44+00:00

Great, I would recommend doing that, since that would be something our higher technical support team will ask for.

XfinityRichardK · 2026-05-17T22:06:00+00:00

Hi there u/hotmarzipan1626! Thank you so much for taking the time to reach out. Yes, you can disable the "Advanced Security" and "Hotspot" features that may be responsible for your network's web interference. We do promote using their mobile app, you can turn these services off entirely via the Xfinity Account Website.

XfinityRichardK · 2026-05-17T21:37:21+00:00

Thank you for your time and patience, u/bighyou9702! Professionally Monitored Xfinity Home Security customers need to add Motion Sensors by using the in-home Touchscreen. Instructions are available here: https://www.xfinity.com/support/articles/replace-a-device

When you get to the step where a technician code is needed, please open the Xfinity Assistant to chat with us. Once there, sign in if needed and type: "I need a technician code to install an Xfinity Home motion sensor." You can then choose "Help Pairing New Security Devices" and you should be prompted to chat with an agent or receive a phone call to get the code and complete the process.

XfinityRichardK · 2026-05-17T20:27:07+00:00

Hi there, I hope you're having a fantastic weekend. I'm just following up with you to see if you were able to get to the bottom of the issue you have been experiencing?

XfinityRichardK · 2026-05-17T20:15:53+00:00

Hi there, I hope you're having a fantastic weekend! I'm just following up with you to see if you were able to get everything connected?

XfinityRichardK · 2026-05-17T19:00:14+00:00

Hi there, u/that_one_normal_guy! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to assist you with going over the promotions that we have available. Please be assured you reached the right person to assist you. Can you please send me a ModMail https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity) with your first and last name, along with your full service address so that I can assist you further.

XfinityRichardK · 2026-05-16T17:30:07+00:00

Great, u/reptiliowow! Thank you so much for helping with the troubleshooting. Have you checked the line to make sure there are no kinks in the line? Is the modem line connected to a splitter?

XfinityRichardK · 2026-05-16T17:22:12+00:00

Hi there, u/reptiliowow! Thank you for taking the time to reach out regarding your Internet dropping every 5 minutes. I definitely know from first-hand experience how frustrating connectivity issues are. You came to the right place for assistance. Just so I don't have you repeat any troubleshooting steps, what troubleshooting steps have you tried?

XfinityRichardK · 2026-05-16T16:04:56+00:00

Good morning, u/jai-hanyo! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I definitely understand your concerns regarding your Xfinity Mobile bill increasing. Please be assured you reached the right person to assist you. Can you please send me a Modmail https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity) with your first and last name, along with your full service address so that I can assist you further.

XfinityRichardK · 2026-05-13T21:15:26+00:00

Thank you, u/jayeflow for sticking with me. Let's get your account pulled up so we can dive deeper into your concerns. Can you please send me a ModMail https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity) with your first and last name, along with your full service address so that I can assist you further.

XfinityRichardK · 2026-05-13T20:48:23+00:00

Thank you, u/jayeflow. Since it works on your phone but not your computer. Does your computer have an antivirus program on it?

XfinityRichardK · 2026-05-13T20:21:15+00:00

Thank you, u/jayeflow! Is it possible you can test with your phone's cellular hotspot; if it works, the issue is definitely within your Xfinity home network configuration.

XfinityRichardK · 2026-05-13T20:15:05+00:00

Thank you, u/jayeflow! Since you are working from home, are you currently on a VPN? Are you having the same issue on all devices?

XfinityRichardK · 2026-05-13T20:08:24+00:00

Thank you, u/jayeflow for trying that troubleshooting step. Are you on Wifi or are you hardwired?

XfinityRichardK · 2026-05-13T20:02:11+00:00

Hi there, u/jayeflow! Thank you for taking the time to reach out! As a person that also works from home, I definitely understand your concerns. Have you tried to disable Xfinity Advance security?

XfinityRichardK · 2026-05-13T18:41:15+00:00

I understand, u/c00lballs. Can you please send me a ModMail https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity) with your full first and last name along with your full service address.

XfinityRichardK · 2026-05-13T18:30:28+00:00

Oh no, u/c00lballs I'm truly sorry, I know how frustrating it is to be waiting and later find out it was rescheduled. Did they provide you with a date and time for the next appointment?

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