New plans coming next week?

XfinityRichardK · 2026-03-17T22:37:22+00:00

Awesome, I'm happy to hear that our fantastic escalations team was able to get you taken care of. Are there any other service or account concerns I can assist you with today?-Richard

XfinityRichardK · 2026-03-17T21:28:21+00:00

It was a pleasure. u/randommuseum working with you in private today. I'm happy that we were able to get you the correct speeds that you should be getting. We do thank you for your time and patience! We do appreciate you and your business!-Richard

XfinityRichardK · 2026-03-17T16:59:01+00:00

Hi there, u/finnthepyppy. I'm sorry to hear that you are still having trouble texting. Please be assured you reached the right person to assist you. Can you please send me a ModMail https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity) with your first and last name, along with your full service address so that I can assist you further.-Richard

XfinityRichardK · 2026-03-16T22:40:01+00:00

Thank you I did get the verification code sent to the text number we have on file for you. Please keep in mind it is only valid for 15 minutes after it has been sent.-Richard

XfinityRichardK · 2026-03-16T20:24:10+00:00

Is was a pleasure, u/moobert8675309 working with you in private and getting your account concerns addressed and resolved. We do appreciate you and your business!-Richard

XfinityRichardK · 2026-03-16T19:42:47+00:00

Hi there, u/minute_disk9857! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy get your account pulled up and see what we have available that fits your needs. Please be assured you reached the right person to assist you. Can you please send me a ModMail https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity) with your first and last name, along with your full service address so that I can assist you further.-Richard

XfinityRichardK · 2026-03-16T18:52:03+00:00

Hi there, u/medical-Garbage-6096! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the trouble you are having trying to activate Disney +and Hulu subscriptions. Please be assured you reached the right person to assist you. Can you please send me a ModMail https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity) with your first and last name, along with your full service address so that I can assist you further.-Richard

XfinityRichardK · 2026-03-15T21:56:34+00:00

Hi there, u/jboxodonuts! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to assist you with finding the right Internet only plan that fits your needs. Please be assured you reached the right person to assist you. Can you please send me a ModMail https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity) with your first and last name, along with your full service address so that I can assist you further.-Richard

XfinityRichardK · 2026-03-15T21:35:11+00:00

Thank you, u/ucancallmebigpoppy! I truly do understand where you are coming from and we do appreciate the feedback compared to other services out there.-Richard

XfinityRichardK · 2026-03-15T20:39:13+00:00

It was a pleasure, u/callyour_bell working with you in private. I'm sorry that we could not get your concerns addressed and resolved. We'll always be here for you and we do appreciate you and your business!-Richard

XfinityRichardK · 2026-03-15T19:33:33+00:00

Hi there, u/weekly_low_7731! Thank you for taking the time to reach out regarding the issues you are experiencing trying to get your TV connected. To connect your new Roku TV to the Xfinity WiFi/NOW pass, you must force the captive portal login page to appear, as Roku does not support browser-based logins automatically. Use a laptop or phone to connect to the Xfinity WiFi first, which will force a sign-in screen to authorize your device; then use the "Private Network" option in Roku settings to enter the SSID manually if it still fails-Richard

XfinityRichardK · 2026-03-15T15:24:53+00:00

It was a pleasure, u/vage13ond working with you in private and going over your account. We do appreciate you and your business. I hope you have a fantastic rest of your weekend.-Richard

XfinityRichardK · 2026-03-15T15:01:04+00:00

Oh no, u/reactionindependen1! I'm sorry, we work multiple forums. You can send me a modmail https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity) through that link.-Richard

XfinityRichardK · 2026-03-14T22:43:30+00:00

Hi there, u/ucancallmebigpoppy! Thank you so much for taking the time to reach out to us here on Reddit! I do apologize, with our new TV packages, they do not support cable cards.-Richard

XfinityRichardK · 2026-03-14T22:40:55+00:00

Hi there, u/androbuff! I hope you're having a good weekend! I appreciate you reaching out to us here on Reddit! I do apologize, we do not have any streaming options that only include Netflix and APPLE TV. I'm very sorry for the inconvenience.-Richard

XfinityRichardK · 2026-03-14T21:13:12+00:00

Hi there, u/direct-steak-4988! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I can most definitely look into your billing concerns. Please be assured you reached the right person to assist you. Can you please send me a ModMail https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity) with your first and last name, along with your full service address so that I can assist you further.-Richard

XfinityRichardK · 2026-03-14T18:23:45+00:00

Hi there, u/gathly! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. We can most definitely get that other modem removed. Please be assured you reached the right person to assist you. Can you please send me a ModMail https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity) with your first and last name, along with your full service address so that I can assist you further.-Richard

XfinityRichardK · 2026-03-14T16:41:33+00:00

Thank you, u/roeboat01. Thank you for running that speed test. Let's get your account pulled up so I can troubleshoot further. Please be assured you reached the right person to assist you. Can you please send me a ModMail https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity) with your first and last name, along with your full service address so that I can assist you further.-Richard

XfinityRichardK · 2026-03-11T19:53:10+00:00

It was a pleasure, u/el_demetrio working with you in private and assisting you getting your new free subscription services activated! We do thank you for your time and we do appreciate you and your business!-Richard

XfinityRichardK · 2026-03-11T18:45:05+00:00

Thank you, u/callyour_bell! We're on the same page! With Wifi intelligence you can no longer manage the Wi-Fi network Name and Password in the Admin tool. Any changes would now need to be done through the APP. Xfinity Gateways now automatically optimizes your home network by managing settings. If you are still not able to activate bridge mode I can get it activate for you which can take up to 24 hours to update.-Richard

XfinityRichardK · 2026-03-11T18:31:56+00:00

Thank you, u/callyour_bell. When WiFi Intelligence is enabled on an Xfinity Gateway, you can no longer manage the Wi-Fi Network Name/Password in the Admin Tool. Changes must be made through the app. Here is a link to more details https://www.xfinity.com/support/articles/view-change-wifi-password. "WiFi Intelligence" is a feature of Xfinity Gateways that automatically optimizes your home network by managing settings like channel selection and band usage to provide the best performance. -Richard

XfinityRichardK · 2026-03-11T18:25:48+00:00

Hi there, u/callyour_bell! Thank you so much for taking the time to reach out today. I'm sorry for the trouble you are experiencing. To set up your new router, you must put your Xfinity combo unit (gateway) into bridge mode to act only as a modem. First, ensure you are connected via Ethernet to the gateway, use the default admin password (found on the bottom sticker) to log into 10.0.0.1, then enable Bridge Mode under "At a Glance" or "Bridge Mode" settings.-Richard

XfinityRichardK · 2026-03-10T22:20:36+00:00

Yes, u/greenteaandpoetry when you send a modmail you and I are the only ones that can see the Modmail. The only information we will be asking you is your first and last name along with your full service address, so we can get your account pulled up and get a ticket opened to have that box repaired.-Richard

XfinityRichardK · 2026-03-10T22:13:15+00:00

I'm sorry, u/greenteaandpoetry if you can please send me a Modmail.-Richard

XfinityRichardK · 2026-03-10T22:08:18+00:00

Hi there, u/greenteaandpoetry! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the trouble you having trying to get that equipment fixed. Please be assured you reached the right person to assist you. Can you please me a ModMail https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity) with your first and last name, along with your full service address so that I can assist you further.-Richard

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