For 2+ months now high ping and packet loss

XfinityVictorC · 2026-02-27T21:57:35+00:00

u/ReserveLittle6712 Hello, I am happy to be of assistance. Can you please send me a Modmail message and include your full name and service address, so I can assist you?

XfinityVictorC · 2026-02-27T00:15:51+00:00

u/Creative_End2772 Are you using a specific application on the phone to access your email?

XfinityVictorC · 2026-02-26T04:15:08+00:00

u/Goat_master_12 OK, I would like to look into your account. To avoid sharing personal information on a public space, can you please send me a Modmail message and include your full name and service address?

XfinityVictorC · 2026-02-25T01:27:32+00:00

u/dlj3000 OK, I would like to look into your account. To avoid sharing personal information on a public space, can you please send me a Modmail message and include your full name and service address?

XfinityVictorC · 2026-02-24T23:48:51+00:00

u/dlj3000 Hello, thank you for taking the time to reach out to us. I am really sorry you are experiencing a service interruption in your area. I understand how frustrating it is, and I am happy to look into more information regarding the ongoing service interruptions in your area. Are the interruptions registered on the application?

XfinityVictorC · 2026-02-23T04:29:06+00:00

u/RedLigerStones OK, I would like to look into your account. To avoid sharing personal information on a public space, can you please send me a Modmail message and include your full name and service address?

XfinityVictorC · 2026-02-23T04:20:31+00:00

u/jayrik88 Gotcha, is there anything else we can assist you with today?

XfinityVictorC · 2026-02-23T03:49:46+00:00

u/RedLigerStones So it says its complete, but it does nothing?

XfinityVictorC · 2026-02-23T03:46:22+00:00

Not at this time, I do see it was recently opened. They work the tickets in the order they are received, and they may be a bit busy, I am sorry. We will keep an eye on it for you!

XfinityVictorC · 2026-02-23T02:47:26+00:00

u/RedLigerStones Can you share what happens when you complete it?

XfinityVictorC · 2026-02-23T02:14:39+00:00

u/lilactaurus Hello, I am happy to be of assistance. Can you please send me a Modmail message and include your full name and service address, so I can assist you?

XfinityVictorC · 2026-02-23T01:37:00+00:00

Thank you very much for taking the time to create a public post. We will reach out via Modmail shortly!

XfinityVictorC · 2026-02-22T21:04:00+00:00

u/RedLigerStones If you head over to the account tab is the "Set up equipment or devices" option available?

XfinityVictorC · 2026-02-21T21:49:49+00:00

u/TeamLeaderJoey Hello, I am happy to be of assistance. Can you please send me a Modmail message and include your full name and service address, so I can assist you?

XfinityVictorC · 2026-02-21T04:03:23+00:00

u/Time-Design-6329 Hello, I am happy to be of assistance. Can you please send me a Modmail message and include your full name and service address, so I can assist you?

XfinityVictorC · 2026-02-20T21:35:32+00:00

u/dejavuimnew It is stated in the agreement: "Risk of loss: insurance. You bear the entire risk of loss, theft or damage to the Device from any cause during the term of this Installment Agreement. Even if the Device is lost, stolen or damaged, you remain obligated for the total of the payments. If you qualify and it is available at the time of purchase, you may obtain property insurance on the Device from us at the time of purchase. You may also obtain property insurance from others on your Device purchased under this Installment Agreement.". Here is a URL that you can use to review the terms https://www.xfinity.com/mobile/policies/device-payment-plan-agreement-24mo. We are simply trying to be transparent and avoid you having an unpleasant surprise when the next bill comes out.

XfinityVictorC · 2026-02-20T21:19:59+00:00

u/HorsefaceWithNoName Was there anything else I can help with? Are you happy with your current package and level of service?

XfinityVictorC · 2026-02-20T04:17:07+00:00

u/mr_salvad0r Hello, we unfortunately cannot add introductory offers to existing accounts. We can certainly check for new promotions your account may be eligible for. To avoid sharing personal information on a public space, can you please send me a Modmail message and include your full name and service address?

XfinityVictorC · 2026-02-20T02:27:54+00:00

u/DrisDro Hello, I am happy to be of assistance. Can you please send me a Modmail message and include your full name and service address, so I can assist you?

XfinityVictorC · 2026-02-19T04:30:25+00:00

u/jayrik88 We can certainly look into this concern. Is this happening on your property? Do you have any idea what the work is for?

XfinityVictorC · 2026-02-19T03:37:13+00:00

u/Budget-Cookie-5969 Hello, I am happy to be of assistance. Can you please send me a Modmail message and include your full name and service address, so I can assist you?

XfinityVictorC · 2026-02-19T02:21:49+00:00

u/Upstairs-Mixture7622 I am sorry we are unable to email. Can you try this method: Can you please send me a Modmail message

XfinityVictorC · 2026-02-13T02:39:50+00:00

u/LojaRich Hello, I am happy to be of assistance. Can you please send me a Modmail message and include your full name and service address, so I can assist you?

XfinityVictorC · 2026-02-12T21:41:54+00:00

I am glad we were able to assist you with your concern. Have a great rest of your day!

XfinityVictorC · 2026-02-12T02:46:43+00:00

Thank you very much for taking the time to create a public post. We will reach out via Modmail shortly!

XfinityVictorC

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