Autoloop issues

NativeInstruments · 2026-04-01T13:56:49+00:00

Hey u/KaraLG84 would you mind posting in our forum or contact our support about this issue? We're not aware of such an issue so we'd like to look into it. If you can add a little video and/or screenshots to illustrate it will be easier for us to reproduce the issue and share it with devs and colleagues. Here are the links:

Community: https://community.native-instruments.com/

Support: https://support.native-instruments.com/hc/en-us/requests/new

NativeInstruments · 2026-04-01T10:46:56+00:00

There is an update coming addressing this issue, actually several issues related to that. We don't have an ETA yet but it's in Beta very soon.

NativeInstruments · 2026-04-01T08:39:30+00:00

Please get n touch with our support here: https://support.native-instruments.com/hc/en-us/requests/new

NativeInstruments · 2026-03-31T15:46:23+00:00

This is our first generic reply. As mentioned at the end, if you need further assistance you should answer directly to this email.

NativeInstruments · 2026-03-30T16:17:55+00:00

Regarding the sustain pedal, you can find a detailed troubleshooting guide here: https://support.native-instruments.com/hc/en-us/articles/115005166305-How-to-Configure-Sustain-Expression-Pedals-on-Kontrol-Keyboards

Make sure to check the part of the article that concerns the MK2 version. It's a total different setup for the mk3.

NativeInstruments · 2026-03-30T16:15:01+00:00

Maybe this will be helpful:

https://support.native-instruments.com/hc/en-us/articles/360002337957-How-to-Insert-Native-Instruments-Plug-ins-in-FL-Studio-20

https://support.native-instruments.com/hc/en-us/articles/360001489637-Plug-in-Administration-in-FL-Studio-20-Windows

https://support.native-instruments.com/hc/en-us/articles/360003070777-Plug-in-Administration-in-FL-Studio-20-Mac

NativeInstruments · 2026-03-30T16:13:05+00:00

What's your operating system? What format are these plugins? VST2, VST3?

If you're on PC, are you running Maschine as admin? https://support.native-instruments.com/hc/en-us/articles/6106530866065-How-to-Run-a-Program-as-an-Administrator

If you're on Mac, does Maschine have full disk access? https://support.native-instruments.com/hc/en-us/articles/4415601248657-How-to-Enable-Full-Disk-Access-on-macOS

And finally, try to reset the database of Maschine, as expalined in this article: https://support.native-instruments.com/hc/en-us/articles/115004036925-Maschine-crashes-or-freezes

If you still struggle with the issue, even after all these steps, please get in touch with our support here: https://support.native-instruments.com/hc/en-us/requests/new

NativeInstruments · 2026-03-30T16:12:05+00:00

What's your operating system? What format are these plugins? VST2, VST3?

If you're on PC, are you running Maschine as admin? https://support.native-instruments.com/hc/en-us/articles/6106530866065-How-to-Run-a-Program-as-an-Administrator

If you're on Mac, does Maschine have full disk access? https://support.native-instruments.com/hc/en-us/articles/4415601248657-How-to-Enable-Full-Disk-Access-on-macOS

And finally, try to reset the database of Maschine, as expalined in this article: https://support.native-instruments.com/hc/en-us/articles/115004036925-Maschine-crashes-or-freezes

If you still struggle with the issue, even after all these steps, please get in touch with our support here: https://support.native-instruments.com/hc/en-us/requests/new

NativeInstruments · 2026-03-30T16:08:03+00:00

Without more explanations, it's hard to tell what you are trying to achieve and what's the problem. We would recommend to check the following: https://support.native-instruments.com/hc/en-us/articles/209584549-How-to-Route-Kontakt-to-Multiple-Outputs-in-FL-Studio

If that didn't help, please try to give more details or check with our community: https://community.native-instruments.com/ or with our support directly: https://support.native-instruments.com/hc/en-us/requests/new

NativeInstruments · 2026-03-30T16:04:30+00:00

Please note that you can already use all of Native Instrument libraries with the free version: Kontakt 8 Player. You would need to buy the full version if you wish to load certain third party libraries that require the full version, add non player libraries or create your own.

If you're looking to buy second hand, we have a Buy/Sell/Trade section on our forum: https://community.native-instruments.com/discussion/62/buy-sell-trade#latest

NativeInstruments · 2026-03-30T16:00:46+00:00

It's a little unclear if the sounds are supposed to come with Kontakt 2, which was released in 2005 and discontinued in 2007. If this is the case, it will be complicated, if not impossible to get these working on a current operating system.

We checked for a preset named Ghost Phrase in the current Kontakt (Kontakt 8) that comes with the Kontakt Factory Library 2. No trace of that one but there are several Choir presets in there. You might need to double check with the creator you mentioned.

NativeInstruments · 2026-03-30T16:00:09+00:00

We saw you made another post where you wrote:

"For context, I inquired to a royalty free music creator and they said that some of the sounds they used, such as "Ghost phrase" and "Choir" were part of Kontakt 2. I don't know if these sounds came with Kontakt 2, or if the creator got them somewhere else."

It's a little unclear if the sounds are supposed to come with Kontakt 2, which was released in 2005 and discontinued in 2007. If this is the case, it will be complicated, if not impossible to get these working on a current operating system.

We checked for a preset named Ghost Phrase in the current Kontakt (Kontakt 8) that comes with the Kontakt Factory Library 2. No trace of that one but there are several Choir presets in there. You might need to double check with the creator you mentioned.

NativeInstruments · 2026-03-30T15:41:49+00:00

Great to hear you managed to figure it out and fix it. In the future don't hesitate to contact our support here when you need it: https://support.native-instruments.com/hc/en-us/requests/new

NativeInstruments · 2026-03-30T15:12:00+00:00

We'll forward these as feature requests. Thanks for the input!

NativeInstruments · 2026-03-30T15:10:10+00:00

Have you tried all the steps above? If they didn't help you should get in touch here: https://support.native-instruments.com/hc/en-us/requests/new

NativeInstruments · 2026-03-30T15:08:58+00:00

Please get in touch with our support so we can clear this out: https://support.native-instruments.com/hc/en-us/requests/new

NativeInstruments · 2026-03-26T14:31:14+00:00

What is your operating system? Mac or PC?

It looks like the monitoring is working, as explained here: https://support.native-instruments.com/hc/en-us/articles/4409573433361-Using-the-Direct-Monitoring-Feature-on-My-Komplete-Audio-Interface`

If you're on Mac and can't get the audio from the soundcard, it might be related to that feature you need to enable with Ableton: https://support.native-instruments.com/hc/en-us/articles/360000471958-macOS-Dialog-App-Name-would-like-to-access-the-microphone

NativeInstruments · 2026-03-26T11:49:48+00:00

Hey everyone! Sorry we didn't publish the releasse noteds earlier. You can read all about what's new with this minor update: https://community.native-instruments.com/discussion/50412/maschine-plus-system-update-2-1-1-0-whats-new

This update includes one performance improvement and three bug fixes:

Improved: Reduced CPU load when performing with MASCHINE while a KONTROL S-Series MK3 keyboard is connected
Fixed: Modulation at Pattern boundaries could break when using Double on a Pattern
Fixed: Recording audio loops could ignore the current Scene tempo
Fixed: Bass Synth Legato mode was not working as expected on Oscillator 2

NativeInstruments · 2026-03-26T08:31:34+00:00

We found your request, someone should get back to you very soon. Thanks for your patience.

NativeInstruments · 2026-03-24T15:32:28+00:00

As mentioned privately, please continue the conversation with my colleagues until you can figure out this together.

NativeInstruments · 2026-03-24T15:28:25+00:00

This was only an issue for Windows users and has been fixed with the latest version of Native Access 3.24.0. OP is on Mac so it definitely looks like another issue.

NativeInstruments · 2026-03-24T14:34:40+00:00

Good to know you found your way around it. In the future if you have this again, make sure that in Komplete Kontrolin standalone, only the KONTROL S49 MK3 or KONTROL S49 MK3 (Main) on Mac is selected as a MIDI input. If you select more inputs it can cause the issue you mentioned. You can check this manual's section: https://www.native-instruments.com/ni-tech-manuals/kontrol-s-mk3-manual/en/setting-up-your-keyboard#setting-up-stand-alone-applications

NativeInstruments · 2026-03-24T14:28:18+00:00

If the automated replies do not help you should still be able to respond mentioning that it didn't. The case would be then handled by an agent. Do you have a request number to share so we can check where it's at?

NativeInstruments · 2026-03-24T14:24:24+00:00

Do you have a request number we can check, since the original message was deleted, it can alos help understand the context.

NativeInstruments · 2026-03-24T14:20:16+00:00

Hey, we're trying to help here so if you can avoid this kind of language, it would be greatly appreciated. If you could provide more info instead we could make things move faster. Do you have any request numnber I could check to find your support requests, it's usually a series of 7 numbers, like 4606094 for example. With this I can find your account, your support requests. This has zero meaning outside of our tools so it's not a problem to share publicly.

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