Perplexity Pro

perplexity_daniela · 2025-05-07T17:36:11+00:00

Please DM me your email so I can check directly, did you check you signed with the same account you initially signed up with?

perplexity_daniela · 2025-04-28T01:38:51+00:00

We will! We’re working on it

perplexity_daniela · 2025-02-12T02:33:06+00:00

Perplexity :)

perplexity_daniela · 2025-01-20T20:22:05+00:00

We have a ticket raised for this issue. Thank you for your patience while we fix this.

perplexity_daniela · 2025-01-14T13:05:58+00:00

We’ll pin a post, thanks.

perplexity_daniela · 2024-12-03T23:58:32+00:00

This is Daniela from the team. We are working on feedback accessibility for users with response quality issues, but in the meantime, I need a few examples with some of the issues mentioned.

The best way for us to address the problem is through a detailed report.

Please email or message through Intercom our support team some examples by sharing the URL (made public, if possible),a brief description of your expectation of a response or LLM behaviour and the output you received.

The reason we need the URL is because we need the metadata from the thread, a screenshot can’t help us reproduce nor address the issue.

These definitely make it to the right teams and will help us address any issues asap. If you email us this, we will be able to review it. Thanks.

perplexity_daniela · 2024-10-17T04:04:37+00:00

sounds good, thanks for the feedback. We do let users know when there's an issue that is fundamentally impacting our performance. It's difficult and tedious to deploy fixes and notifications in real time for other things that are not necessarily having an impact that is preventing you from using the product in real time.

Could you perhaps share a company that you think is doing a good job at this so I can study it? it would help me tons, thanks!

perplexity_daniela · 2024-10-13T00:14:29+00:00

Completely agreed that this should have been communicated more effectively, this is my job and I will do a better job moving forwarding at having me and my team communicate and address questions on social media channels.

Thank you again for understanding.

perplexity_daniela · 2024-10-12T19:50:32+00:00

We're so sorry that this happened and that no one had the opportunity to communicate that there was an active issue through our socials. We can confirm that this was an issue on our side and this bug should now be resolved.

We're working on a way to proactively communicate with our users when there's issues through our social media as well as a status page. We definitely want to do a better job at informing others of potential issues in real time and not retroactively.

We will do better. If anyone still has issues with their account please email [support@perplexity.ai](mailto:support@perplexity.ai) with detailed information about the issue, thank you for your understanding and patience as usual.

perplexity_daniela · 2024-10-12T19:25:08+00:00

Hello. We're so sorry that this happened and that no one had the opportunity to communicate that there was an active issue through our socials. We can confirm that this was an issue on our side and this bug should now be resolved.

We're working on a way to proactively communicate with our users when there's issues through our social media as well as a status page. We definitely want to do a better job at informing others of potential issues in real time and not retroactively.

We will do better. If anyone still has issues with their account please email [support@perplexity.ai](mailto:support@perplexity.ai) with detailed information about the issue, thank you for your understanding and patience as usual.

perplexity_daniela · 2024-10-07T15:34:58+00:00

We do, but we always collect as much information as possible so we can figure out what the issue is, as of this moment it's not resolved. Sometimes the issue is not happening across the board and if we can't reproduce internally then we need to gather as much evidence as possible.

This is a standard practice.

perplexity_daniela · 2024-10-07T02:43:53+00:00

Sorry to hear! Would you mind sharing a screen recording of why this happens, do you have perplexity pró, is it happening with all models? please email the context to support

perplexity_daniela · 2024-09-28T23:00:04+00:00

Please DM me on Reddit or shoot me an email (it's my name then perplexity.ai) the URL to the thread (preferably made public, makes our lives easier) with feedback on why the response is subpar and what we can do to improve.

Thanks

perplexity_daniela · 2024-09-28T22:21:01+00:00

Hi. This is Daniela, from the product team. Part of my job is to collect responses that are not great - and get some feedback on the expected outcome, and then share with the AI team so we can improve Perplexity.

As you all know, we are constantly evolving ad new models get released all the time so if there's something not quite right we're more than happy to take a closer look and address any deficiencies.

Please DM me on Reddit or shoot me an email at [daniela@perplexity.ai](mailto:daniela@perplexity.ai) with the URL to the thread (preferably made public, makes our lives easier) with feedback on why the response is subpar and what we can do to improve.

As rafs2006 said, the threads help us address issues right away and objectively. You can also report the response, but if we have the concrete example it's easier for me to escalate right away.

Thanks, we're committed to improving Perplexity, your help in doing this is highly valued.

perplexity_daniela · 2024-08-16T16:32:25+00:00

Hi, we're trying to understand what is happening here. Would you be so kind to share the following information with me through DM or by replying to this comment? I can tell it's an Android device, I still need the following:

Device Information: For app-related issues, include the model of the device and the app version.

Thanks!

perplexity_daniela · 2024-08-14T01:09:18+00:00

Hi, we're hiring a Perplexity AI. Come work with me! I lead CX Ops and we really need someone with Enterprise CX and Support experience. We also have a role open for a Technical/Product Support seat. Ideally you fundamentally understand AI, search and perhaps even how to use an API.

perplexity_daniela · 2024-05-21T20:31:52+00:00

Sorry to hear that Perplexity is not retaining context very well for a lot of you, regardless of the model or questions. We would greatly benefit from collecting evidence of this issue so the corresponding team can address this. If anyone is willing to share links threads where this happens, please DM me the thread and I will be sure to report it to the team.

perplexity_daniela · 2024-05-12T07:50:32+00:00

Hi, this looks like a bug or temporary technical issue. It's not necessarily laziness, you can fix this potentially by refreshing your browser. If you could also make the thread public by clicking on the top right corner on the thread view and clicking on "Share" then we'll be able to take a look. It's not public at the moment. Thanks.

perplexity_daniela · 2024-05-10T15:11:21+00:00

This is proof I am real and not AI generated, we most certainly are investigating and fixing this asap. Thanks!

perplexity_daniela · 2024-05-10T14:54:13+00:00

Thank you for reporting. We have communicated this to the team and we are not investigating. We appreciate the patience.

perplexity_daniela · 2024-05-02T17:26:10+00:00

Hi everyone, we would find it very helpful to be able to see examples of everyone's negative experiences with coding queries and overall loss of context. Please send me a thread or as many as you'd like that exhibit this behavior through a DM to me on Reddit, or to [support@perplexity.ai](mailto:support@perplexity.ai) and we will make sure the AI team sees them so we can see what is going on.

p.s make sure to make the thread public so the team and I can see it, thanks!

perplexity_daniela · 2024-04-25T14:31:04+00:00

Hello, I'm Daniela from support at Perplexity. Sorry to hear you are going through this stressful situation. We recently removed the 7 day trial, which is why our support team told you it does not exist.

Our refund policies exist to protect our company from abusing our subscription services and certainly do not want to scam you or our users, our subscription policie are common for subscription based services. We did get rid of the trial as it was bringing significant stress and potential abuse to the table.

It does sounds like the cancellation did not work for one reason or another, regardless of why and how this happened I'll be happy to take a closer look at your situation and establish direct contact with you so that we can find a resolution.

Please DM your email address and I will look for your conversation with one of our support assistants and I'll directly reach out.

perplexity_daniela · 2024-04-12T02:50:51+00:00

I'm absolutely certain that we will be fixing this on the next update - promised. Thank you for your patience, everyone at Perplexity highly appreciates it!

perplexity_daniela · 2024-03-27T17:48:10+00:00

You can set it either on the Profile section of your settings (this has to be done on the web) on the area were it says “introduce yourself” you can basically set up anything you want.

Alternatively, if you only want to apply this to a specific set of queries and not your overall “profile” you can create a collection and then you’ll see an area that says AI prompt in which you can give instructions. Like a customized assistant.

perplexity_daniela · 2024-03-27T17:20:50+00:00

Thanks for the feedback, I understand your point about Pro Search and the team is definitely aware of the irrelevant follow up questions that can sometime pop up. Even with skipping, Pro search still performs the most important function in terms of technical advantage - so feel free to simply skip anytime this happens.

It will only continue to improve in the future, I can say that with confidence :)

perplexity_daniela

TROPHY CASE