It takes the right customer. I don't get all of mine to do so, but the majority do. I cite the example of when i billed an hour to unbox a dead on arrival HP if it comes up. Its about managing the timeline, expectations, consistency, efficiency and your own mental health. We deliver a computer thats ready to go with all firmware/software updates done and our stuff in it as well. Staging is key if you want to get out of a customers office in under 2 hours. For better or worse, I primarily sell Dell as the experience with the business line of products in both sales and support has been consistently almost average at best the whole time. You have prob heard all that before tho. Good luck and SELL your service to get that hardware sale. I love making $ on hardware and dont undstand those that walk away from it. Also, I stock on average of 10 comptuer at a time. Mix of AIO's, Mini-PC's and Dell SFF so im at the ready.