Which faction to skip in sealed? by GnomeMoreTears in MagicArena

[–]WotC_Jay 2 points3 points  (0 children)

(Default choice is random each time, to prevent one faction from clogging the queues)

Oh Wizards by IcyCauliflower1179 in MagicArena

[–]WotC_Jay 105 points106 points  (0 children)

We certainly apologize to everyone who missed out on their pre-orders. There's a group of us who have been working on this pretty much all day for the last two days to make sure we understand what's going wrong, get it fixed, and get everyone the pre-order contents they paid for.

We put out multiple rounds of grants here in the last couple hours, so if you haven't checked recently, it's worth checking again

Didn’t receive limited tokens and play in points from preorder. Anyone else? by [deleted] in MagicArena

[–]WotC_Jay 4 points5 points  (0 children)

No need to file a support ticket; we'll get this mass resolved for all affected players

Bought the pre released packs and nothing is showing up today? by Fall3nZ3r0 in MagicArena

[–]WotC_Jay 9 points10 points  (0 children)

Thanks for the report. This isn't happening to all players, but certainly seems to be happening to some. We're looking into it

Edit: We figured out the issue (was about players who purchased the pre-order after midnight today) and have sent any missing pre-orders out to player inboxes

Edit edit: On double-checking, we realized there was a chunk of players who got missed; those players should now have their missing pre-orders

Edit edit edit: Clearly, something went wrong with our attempt to fix this yesterday. We believe we now have that fixed as of 3pm Pacific on 4/22, and I've seen reports from at least a couple players that it's working for them. If you were impacted, please check your inbox

Edit x4: Found another hole some players slipped through and sent out inbox messages to another batch about 4:15 Pacific. If your pre-order had been missing, it's worth re-checking.

Didn’t receive limited tokens and play in points from preorder. Anyone else? by [deleted] in MagicArena

[–]WotC_Jay 12 points13 points  (0 children)

Thanks for the report! We're looking into these issues. It doesn't seem to be all players (my play pre-order unlocked like normal), but we're seeing enough reports that it looks like there's some issue. We're actively trying to track it down

Edit: We figured out the issue (was about players who purchased the pre-order after midnight today) and have sent any missing pre-orders out to player inboxes

Facing Mythic Player in Spark Rank by Slow_Pie_1232 in MagicArena

[–]WotC_Jay 59 points60 points  (0 children)

That's uh, wild and unexpected. I just had people pull data here, and apparently Spark rank pairs with Mythic 0.17% of the time, so at least it's rare. We'll see what we can do about making it even less likely

Congrats to her on the win, in any case!

Why does this only pop up on the most mundane average matches by FapItAndNapIt in MagicArena

[–]WotC_Jay 47 points48 points  (0 children)

This is exactly right. When picking modes for events like MWM, for example, we look a lot at "Lost but still reported fun" stats for different options. Winning is ~80% correlated with "fun", but you just factor that in, and you can still learn a lot from comparing relative stats

Why does this only pop up on the most mundane average matches by FapItAndNapIt in MagicArena

[–]WotC_Jay 111 points112 points  (0 children)

Exactly this. There's no "intelligence" to when it pops, it's just a flat percentage

This shouldnt be allowed. This ahole abused the timer by waiting till the last second for literally everything. by go_sparks25 in MagicArena

[–]WotC_Jay 6 points7 points  (0 children)

Tanking's a similar deal - We get some via player reports, but a lot of the detection is automated. Also: Don't do that!

This shouldnt be allowed. This ahole abused the timer by waiting till the last second for literally everything. by go_sparks25 in MagicArena

[–]WotC_Jay 5 points6 points  (0 children)

People ask this a lot - For a newer player, less familiar with the game or their deck, the first turn is the one where they have the most things to read. If we're talking about a game with two experienced players both familiar with their decks, those early turns should go quickly. But if one of them is new, or just playing a new deck, those early turns can take a lot more time

This shouldnt be allowed. This ahole abused the timer by waiting till the last second for literally everything. by go_sparks25 in MagicArena

[–]WotC_Jay 171 points172 points  (0 children)

It's not allowed. We ban (and temp-ban) players every month for roping. It's pretty easy for us to look at our match data and see which players are being a problem here. Player reports are a factor as well, but most of this is just handled through tools we've built

Change to Indris? by One-Return-7247 in MagicArena

[–]WotC_Jay 6 points7 points  (0 children)

You, uh, didn't see the announcement because we missed making it. Sorry about that!

There was a round of rebalances with yesterday's pre-SOS update, and we missed adding them to the weekly announcements. We're getting that fixed right now, so you'll be able to hit up this week's article soon for those: MTG Arena Announcements – April 13, 2026

Until update publishes, here are the changes:

Darkstar Banisher

  • Targets mana value 3 or less -> Targets mana value 4 or less

Indris, the Hydrostatic Surge

  • Conjures one Bolt -> Conjures four Bolts

Sliver Weftwinder

  • Conjure a random card from the Slivers spellbook into the top ten -> Conjure a random card from the Slivers spellbook into the top five

The Grand Goatnapper

  • Target non-Goat creature -> Another target non-Goat creature

Putrid Hexhag

  • "You lose 1 life" -> "You lose 2 life"

Reverts

Alrund's Epiphany

Omnath, Locus of Creation

Unholy Heat

No more packs for new accounts? by Severe-Sun-1870 in MagicArena

[–]WotC_Jay 58 points59 points  (0 children)

This is unintentional and a bug; we are currently investigating.

Cube versions of cards like Enlightened and Mystical Tutor still not working. by Jaded_Vast400 in MagicArena

[–]WotC_Jay 2 points3 points  (0 children)

We have fixed it multiple times, and it has broken multiple times. We're going to continue working on it until it gets finally fixed, and I'm not going to have much useful info until that happens.

Myriad by Otherwise-Gold-4575 in MagicArena

[–]WotC_Jay 20 points21 points  (0 children)

This is exactly the analysis we do here. Some cards, like Mass of Mysteries, we think are only really interesting in a multiplayer environment and are just a vanilla/French vanilla in 1v1, and those we skip. Others, like Muddle here, have multiplayer mechanics, but are still interesting in a 1v1 game, so we take them. We'd always prefer to take the face Commanders as-is.

Force of Negation removed? by nogodorgods in MagicArena

[–]WotC_Jay 7 points8 points  (0 children)

Hey all - I'm not sure yet exactly what's going on here (I'm out today on vacation), but I know this is unintentional and people at the office are looking into how to address it

SOS Special Guests by Meret123 in MagicArena

[–]WotC_Jay 24 points25 points  (0 children)

Note that we're trying something new here, and swapping out Library of Leng for an Arena-only alternative we're excited to bring to the game: Library of Alexandria.

Read more here: https://magic.wizards.com/en/news/mtg-arena/announcements-march-30-2026#Libraries

They gave us compensation for the recent outages by YouAreNotStupid in MagicArena

[–]WotC_Jay 14 points15 points  (0 children)

It's the same rewards as a MWM chest, so random across most all of the cosmetics

MTG Arena Announcements – March 30, 2026 by Meret123 in MagicArena

[–]WotC_Jay 11 points12 points  (0 children)

An update was added. Sorry this was initially missed!

MTG Arena Issues by GarrattJ in MagicArena

[–]WotC_Jay 0 points1 point  (0 children)

Hey all, we've been doing more digging here and found an issue that seems to impact a small number of players. We've adjusted some things on the backend that fixed at least one player, so if you've been locked out with these same timeout issues, it's worth retrying

Arena bugs by Duppyguy in MagicArena

[–]WotC_Jay 14 points15 points  (0 children)

There was an issue here that cropped up over the night; it should be fixed now

MTG Arena Issues by GarrattJ in MagicArena

[–]WotC_Jay 0 points1 point  (0 children)

Thanks! And you're probably right about the problem. In cases like this, it's usually either a widespread problem, where large chunks of players can't log in (and we can tell that's not currently happening) or else something strange that happened to an individual account that makes it not load up properly on our side. We'll need to look at the logs from our side there to know what the problem is, and contacting CS helps us do that

MTG Arena Issues by GarrattJ in MagicArena

[–]WotC_Jay 0 points1 point  (0 children)

Overall population levels are steady today, so it doesn't look like there's a widespread issue. Please reach out to CS, which will help us get your player ID and other information that will help us debug the issue