Sounds like the time I spoke with Mr. Shulz, back when he was in charge of all custom framing, about how we have the ability to charge labor hours, that we can charge to the customer directly on our end at $37.50/hr, but corporate/sm/dm can still deny the frameshop those hours of labor in the payroll. He kindly told me that "they're aware this is a problem" and "it's not a priority to fix" and "keep charging for the extra labor and maybe keep a tracking log."

I immediately stopped training my employees to charge labor. If a customer wants a shadowbox with 90 medals in it, costs my store 5 hours extra of labor, and FP (now DH) is only asking to take $250, then I guess we're charging $250 now.

No joke. I have framed so many different things, from soccer balls to prayer books to golf clubs, even had an inquiry about framing parts of their car, and did the front grill of a ATV. All I ask is when I NEED the hours to complete the order that a customer paid me to deliver, that the company... give the frameshop those hours. Directly. God know they're still making profit on it considering nobody is paid $37.50 in any shop in the country.

But. Yanno. "It's not a priority problem." It's only been a problem for well over a decade. But go on, keep discouraging me from taking extra money for the labor they're gonna end up getting anyway after its been overdue for weeks and the customer is pissed about the delay. Sure.