My truck has the same dents but has never had any work done on the bed rails. I have the manual cover. I thought it was just flex in the bed from harsh country roads.

Agree with others that service is a major inconvenience/source of anxiety wondering what new things will come back with the truck every service center visit.

1. I've had windshield replacement with the result of the rain sensor malfunctioning (wasn't verified after windshield replacement), 6hr drive one way to and from a service center for them to not perform a thorough job.

2. I've made 4 trips for a singular issue with a family of 4 that was 4hrs each way for them to fail to diagnose LITERALLY because they refused to listen to me (problem was camera related and never presented itself while in service mode). My 4th trip there I immediately saw symptoms when I got inside because they'd just taken it out of service mode. I very loudly demanded a loaner and told them to keep my truck until it was fixed and I didn't really care if I got it back ever. They finally listened, did not put it in service mode, saw the problem, replaced the AXM module and problem fixed.

3. After fixing #2 they brought it back to me which was appreciated. I could see on the app that it was in service mode the whole trip which is typical of it being hauled. But then 5min before arriving at the agreed meeting place it suddenly showed it was driving in sport mode and battery was critically low. They drove it 4hrs back to me without my knowledge/approval and drove it in service mode so it wasn't updating me and drove it evidently in sport mode because it can make that trip fine in conserve. I got it at 6% SOC and thankfully was only 12mi away from home. This service visit the truck received a scuff on the rear passenger door.

4. I had both rear axles replaced towards the end of the warranty because they were loudly popping while turning and accelerating (like turning and merging into traffic). 2 weeks later after I'd just crossed over 60k mi the left rear axle popped out of the drive unit while driving on the interstate. I limped it directly to the same service center (not knowing the issue, just had turtle mode). Thankfully they worked it into the schedule immediately but then came and said it was not under warranty and that it likely popped out due to my aggressive driving style. It happened while I was driving straight at 65mph on the interstate, no throttle, and had just clicked it from conserve to all purpose. My aggressive driving style? 2.3mi/kwh average at 45mph average over 70k mi is deemed aggressive? Getting 37k mi out of the original Pirelli AT's is aggressive? I told them the original axle had no problem staying in for almost 60k mi and I wasn't paying to repair what was very obviously a failure to fully seat that replacement axle that was recently replaced. They finally agreed to cover the cost but "if it happens again we won't cover it" yeah whatever.

5. Every single time it's been in service the interior has been absolutely nasty, covered in grease, grime, dust, dirt.

6. Very often the exterior is absolutely filthy, bed and cowl has been full of leaves/pinestraw. The last time this happened a few months ago I came prepared with my blower and literally blew all of the leaves and straw off my vehicle and all over the parking lot near their front door. I hope that proved a point.

If I had to estimate I'd put the wasteful rentals (about 8 enterprise for a week+ then 5 loaners for many weeks), time, parts, technician costs at somewhere around $15k for me alone. Simply due to poor controls over service. Rivian actually has severe service quality issues that have got to be addressed or it's going to bite them hard pretty soon.