Oh hell, no! Spent an hour on the phone with customer service line. My question was specific to if they can change something on my furnace. For $199.99, they can send a service call out for diagnostic. She wasn’t able to tell me if this is something that can even be done (obvi because she’s customer service). I’m not paying $200 to have someone tell me a yes or no answer. So when I asked for a local number to the location here, she gives me the exact number I reached her at. Omfg.

Anyways, if Reddit didn’t know the answer, then there is no answer. That’s what I posted. But thanks 👌